Hi , I tried the free trial for Adobe Creative Cloud but I now want to install Adobe Illustrator as I have purchased the creative cloud package for students but the app will not show up on my desktop or anywhere , I have spoken to a friend about this and was told that the same thing happened and that they where sent clean up files ? (I think) so I was hoping if there is any chance that I could get this link sent to me ?
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.
use the desktop app to install your cc programs/trials
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