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A
Anonymous
December 29, 2016
Answered

Retrieving CS3 Master Collection authorization code

  • December 29, 2016
  • 1 reply
  • 17108 views

Hello,

I recently got my associates degree in graphic arts and my step-dad installed his copy of CS3 on my laptop. I was able to enter the serial number fine and was prompted for activation. I called the number provided on the activation prompt and there was an automated message saying there is no over-the-phone support for CS3. I communicated with somebody via chat support and they said:

MohammadKhurshid Alam: We only support latest product which is CS 6

MohammadKhurshid Alam: We want to inform you that this issue is only supported on Forums.adobe.com as we have a team of Expertise who are trained and have knowledge about this product.

MohammadKhurshid Alam: yes you will get the resolution as in forums our adobe experts are available so they will  give you resolution at earliest.

I have my serial number and was provided an activation code in the prompt. Is there any way for me to get the authorization code or is the product too outdated?

    Correct answer Ned Murphy

    The bigger problem is likely to be Windows 10.  CS3 and Windows 10  are not likely to get along and will produce the results you appear to be getting.  Try running as administrator when you try to activate online and see if that makes a difference, but don't get your hopes up.  The best bet for getting older software to work is to have an older machine with an older operating system.

    I have Windows 7 and won't bother trying to install CS3 on it.

    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    December 29, 2016

    The serial number should be all you need.  Assuming you have a working internet connection, just install and activate the software following the prompts.

    If you have a newer machine with a newer operating system you are likely to find that CS3 is not going to work for you.

    A
    Anonymous
    December 29, 2016

    I am running on Windows 10, although I am connected to the internet, when I try internet activation it comes back with "no internet connection" and when I tried phone activation, before I was aware that there was no phone support- this is what it said:

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    December 29, 2016

    The bigger problem is likely to be Windows 10.  CS3 and Windows 10  are not likely to get along and will produce the results you appear to be getting.  Try running as administrator when you try to activate online and see if that makes a difference, but don't get your hopes up.  The best bet for getting older software to work is to have an older machine with an older operating system.

    I have Windows 7 and won't bother trying to install CS3 on it.

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