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Participant
June 11, 2015
Answered

SEPA-Lastschriftmandat

  • June 11, 2015
  • 3 replies
  • 4085 views

I have choosen a SEPA-Lastschriftmandat (Germany) as payment. I could download the invoice, and the second side of the invoice is a confirmation of my bank account. I should sign it, and send it back, but I don´t know, where. Please could You give me an Adress to that? Is it really Dublin? The confirmation is wroten in german. Thank You.

Correct answer Sheena Kaul

Hi,

Are you unable to download your invoice?

Try: Print a payment receipt or invoice for your Creative Cloud subscription

The billing is done to Ireland.

In case of any other issues, please specify.

Regards,

Sheena

3 replies

Participant
August 28, 2015

I have the same problem. Trying to find out for 3 weeks now how to manage that SEPA-Lastschrift thing. There is neither an email adress, nor a fax or phone number. As useful as the Creative Cloud is, sorry to say that, but as sh***y is your post sale service... Zero transparency!!

SO: WHERE DO I HAVE TO SEND THIS SEPA DOCUMENT!!!???

Mylenium
Legend
June 11, 2015

Ja, das Ganze muss nach Irland.

Mylenium

Participant
August 28, 2015

Hallo Myllenium,

Und WIE? Per Fax? Email? Post? Ich habe nirgends bei Adobe ne Angabe finden können...

Beste Grüsse,

Andy

Sheena Kaul
Community Manager
Sheena KaulCommunity ManagerCorrect answer
Community Manager
June 11, 2015

Hi,

Are you unable to download your invoice?

Try: Print a payment receipt or invoice for your Creative Cloud subscription

The billing is done to Ireland.

In case of any other issues, please specify.

Regards,

Sheena

Participant
October 3, 2015

Ok, to Ireland? But how? By post? Can't we email it or fax it? Is there not another way?

Sheena Kaul
Community Manager
Community Manager
October 4, 2015

Well for that you will need to get in touch with the customer care.

https://helpx.adobe.com/x-productkb/global/phone-support-orders.html