Participant

Answered

Student Creative Cloud Not Working

Forum|Forum|9 years ago
July 9, 2017
3 replies
7627 views

I have pre-paid for a year of Adobe Creative Cloud access as a student but I keep getting the 7 day trial install options only.

I had a text chat conversation with an adobe rep who was supposed to call me to sort this out June 30 but there was no call.

I'd like a refund of what I've paid.

This topic has been closed for replies.

Correct answer Nancy OShea

Try logging on with a different OS user account. One that has full Administrator rights (read, write and execute permissions.).

K

kathrynh89661736

Participant

I know this isn't going to help you and Im sorry. But I am having the same issue and have talked to multiple adobe reps to help with my issue and none of them have been able to. They keep telling me it is a permission problem but have been using it since january and have never had problems before. I am currently enrolled in school so I don't think it would be an issue with that.

Nancy OShea

Correct answer

Community Expert

Try logging on with a different OS user account. One that has full Administrator rights (read, write and execute permissions.).

Nancy O'Shea— Product User & Community Expert

K

Kaukol

Participant

You can check my topic Worst service of Adobe, liars of support agents.

I think that the education version does not work. And they will not solve this problem.

Nexahs1138

Inspiring

Kaukol wrote
You can check my topic Worst service of Adobe, liars of support agents.
I think that the education version does not work. And they will not solve this problem.

Quit your bellyaching, you never explained what issue you are having, if it says in your wall of text then good luck because no one is going to read that mess.

As for you paulb37399005 are you signing into the app with the same email you signed up with, a little more knowledge might help us help you

K

Kaukol

Participant

I have said my issue in my first sentence. Can't you see it？ I pay for my product, but I don't receive the subscription as paulb. Can you tell something more useful than Adobe Support Team to solve the problem, rather than say nothing helpful? OK, I will post on other sites to make more people to see this. Thanks for advice and I write this issue more clearly.

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

P

paulb37399005Author

Participant

Thanks for the fast response.

I presume that cancellation link refunds my PayPal prepayment for the year.

I also read somewhere at adobe.com that the student version was only valid while I actually am a student (although elsewhere it says one year). I am in a 3 month intensive web programming course and don't really have time to experiment with all the Creative Cloud software over the next two months but I figured I'd have a full 9 month period after school ends.

John T Smith

Community Expert

Did you read the Subscription Terms https://www.adobe.com/misc/subscription_terms.html

-Purchasing FAQ https://forums.adobe.com/thread/1926340

When you cancel before the end you will pay a penalty

Your subscription is valid after you end your course, since you were a student when you purchased

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