Transferring Applications to new Mac

[CiaranHoward]

Hi All

I have set up a new i Mac in work and need to transfer some of my programs over from my old mac, (photoshop, Acrobat etc.) problem is I don't have installer discs and can't find where I downloaded photoshop from, I have downloaded  InDesign & Illustrator from the cloud no probs but the other programs have been on my mac since before I signed up to Creative Cloud.

Any help

Much Aprreciated

Ciaran

[Bani Verma]

Hi Ciaran,

As you have mentioned you would like to install your old Photoshop and Acrobat software's on your new Mac machine and need the installers for them, I would request you to let us know the version of these products you need and also the version of your Mac operating system.

Meanwhile you may check the following link where older versions of Photoshop and Acrobat are available for download: Adobe software and other downloads.

Awaiting your response.

[CiaranHoward]

I'm running Mac OS Sierra 10.12.6 I'm running Photoshop CS5.1 and Acrobat 9 Pro, do I also need installation keys for both from you ?

[Bani Verma]

Thanks for the update, serial numbers should be on your account if you registered them on to your account, to know how you can locate them see: Find your serial number.

[CiaranHoward]

Hi Bani

Sorry for the delay we're in the middle of a move, my Photoshop Serial number is (edited by moderator please don't share your personal information here as this is a public forum).

Ciaran

[Bani Verma]

Hi Ciaran, we don't require your serial number you may locate it and use it for activating your software.

However the serial number you have shared is incorrect serial number is 24 digits and the one you have shared is only 20 digits.

Please find the correct serial number and then download your Photoshop CS5 from here:Download Adobe Creative Suite 5 products   then install it and activate it.

[CiaranHoward]

Hi Bani

Thanks for getting back so quickly, I didn't think the serial number looked correct, and to be honest I can't find the original email from yourselves of where we downloaded Photoshop from, all I know is that we had a license for 2 machines, Ive also tried to go in an register the product which it won't let me do because I don't have the serial number, but I noticed it says I don't have either Illustrator or InDesign register either which I find strange considering we update them from the cloud regular, it's very confusing at this stage.

Ciaran

[Bani Verma]

Ciaran, I have reviewed your Adobe ID (email address) you have utilized to post here and found you have Creative Cloud Teams license for Illustrator CC and InDesign CC registered on it. If you need any help with these licenses then please post your query on Deployment for Creative Cloud for Team, Enterprise, & CS​ community.

There is no Photoshop CS5 license registered on it, if you have any other email address where you may have registered it when you purchased it please share that with me in a personal message.

To know how you can send a personal message see: How Do I Send Private Message

[Bani Verma]

Thanks for sharing the email address Ciaran, I have reviewed it and found that you have an Adobe Design Standard CS5.5 volume license registered on it.

You will be able to get your serial number if you sign in on www.adobe.com with the email address you shared with me.

​Again as it a volume license if you need assistance in installing the product you'll need to post your query at ​ community.

​Let me know if i can be of any more help.

[CiaranHoward]

Hi Bani

I've downloaded Photoshop from CS5 products but unfortunately it's telling me the serial number is invalid.

[Bani Verma]

Ciaran, would request you to give me sometime to investigate more about the serial number and will get back to you.

Appreciate your patience on this.

[CiaranHoward]

Thanks

[CiaranHoward]

Bani, I have logged into AWL but the only programmes it gives me are InDesign & Illustrator, nothing for photoshop.

[Bani Verma]

Yes Ciaran, that is because Design Standard suite only contained design products, Photoshop will not be included in it.

Also there was no license for Photoshop registered under any of your email addresses.

Did you purchase this license personally? If yes the it may be registered under your personal email, if you can share that with me i'll check and get back to you.

[Bani Verma]

Thanks Ciaran , Sorry but there is no Photoshop CS5 license registered on either of the email addresses you have shared.

[Jeffrey_A_Wright · Accepted solution]

Ciaran, my apologies for the confusion.  Please use your serial number to install Design Standard CS5.5.  As Bani indicated you will want to download the volume license installation files from https://licensing.adobe.com/.

Design Standard CS5.5 contains Photoshop, Illustrator, and InDesign CS.  You can choose to only install Photoshop CS5 when you run the Design Standard CS5.5 installation files.

Please update this discussion if you have any additional questions or I can clarify any other points of confusion.

Ciaran please also review Adobe Licensing Website | Serial numbers, orders, and accounts that lists several common questions individuals often have when using https://licensing.adobe.com/.

[CiaranHoward]

We look to be all good now.

Thanks for all the help.

Ciaran.

[Jeffrey_A_Wright]

Excellent.  Thanks for the update Ciaran!

[Bani Verma]

Sorry for the confusion Ciaran, i gave you the link for the individual/retail license products.

As you own a volume license Adobe CS5.5 Design standard you will need to log in on this link Adobe Worldwide Licensing -  and then download the installation file for your product from here.

Do let us know if this helps.