Participating Frequently

Answered

Transferring Applications to new Mac

Forum|Forum|8 years ago
November 23, 2017
3 replies
3634 views

Hi All

I have set up a new i Mac in work and need to transfer some of my programs over from my old mac, (photoshop, Acrobat etc.) problem is I don't have installer discs and can't find where I downloaded photoshop from, I have downloaded InDesign & Illustrator from the cloud no probs but the other programs have been on my mac since before I signed up to Creative Cloud.

Any help

Much Aprreciated

Ciaran

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Bani, I have logged into AWL but the only programmes it gives me are InDesign & Illustrator, nothing for photoshop.

Ciaran, my apologies for the confusion. Please use your serial number to install Design Standard CS5.5. As Bani indicated you will want to download the volume license installation files from https://licensing.adobe.com/.

Design Standard CS5.5 contains Photoshop, Illustrator, and InDesign CS. You can choose to only install Photoshop CS5 when you run the Design Standard CS5.5 installation files.

Please update this discussion if you have any additional questions or I can clarify any other points of confusion.

Ciaran please also review Adobe Licensing Website | Serial numbers, orders, and accounts that lists several common questions individuals often have when using https://licensing.adobe.com/.

C

CiaranHowardAuthor

Participating Frequently

Hi Bani

Thanks for getting back so quickly, I didn't think the serial number looked correct, and to be honest I can't find the original email from yourselves of where we downloaded Photoshop from, all I know is that we had a license for 2 machines, Ive also tried to go in an register the product which it won't let me do because I don't have the serial number, but I noticed it says I don't have either Illustrator or InDesign register either which I find strange considering we update them from the cloud regular, it's very confusing at this stage.

Ciaran

Bani Verma

Community Manager

Ciaran, I have reviewed your Adobe ID (email address) you have utilized to post here and found you have Creative Cloud Teams license for Illustrator CC and InDesign CC registered on it. If you need any help with these licenses then please post your query on Deployment for Creative Cloud for Team, Enterprise, & CS community.

There is no Photoshop CS5 license registered on it, if you have any other email address where you may have registered it when you purchased it please share that with me in a personal message.

To know how you can send a personal message see: How Do I Send Private Message

C

CiaranHowardAuthor

Participating Frequently

Hi Bani

Sorry for the delay we're in the middle of a move, my Photoshop Serial number is (edited by moderator please don't share your personal information here as this is a public forum).

Ciaran

Bani Verma

Community Manager

Hi Ciaran, we don't require your serial number you may locate it and use it for activating your software.

However the serial number you have shared is incorrect serial number is 24 digits and the one you have shared is only 20 digits.

Please find the correct serial number and then download your Photoshop CS5 from here:Download Adobe Creative Suite 5 products then install it and activate it.

Bani Verma

Community Manager

Hi Ciaran,

As you have mentioned you would like to install your old Photoshop and Acrobat software's on your new Mac machine and need the installers for them, I would request you to let us know the version of these products you need and also the version of your Mac operating system.

Meanwhile you may check the following link where older versions of Photoshop and Acrobat are available for download: Adobe software and other downloads.

Awaiting your response.

C

CiaranHowardAuthor

Participating Frequently

I'm running Mac OS Sierra 10.12.6 I'm running Photoshop CS5.1 and Acrobat 9 Pro, do I also need installation keys for both from you ?

Bani Verma

Community Manager

Thanks for the update, serial numbers should be on your account if you registered them on to your account, to know how you can locate them see: Find your serial number.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded