Trying to uninstall then reinstall alias cannot find original. PLEASE HELP

[soliver481]

I've had a number of issues with DW CS6. I have come to the conclusion that the program is corrupt. This is what I have tried so far:

• In my library/Applications Support/ Adobe:CS* - there is no DW folder to empty corrupt cache.

• Tried removing preferences and set back to default preferences - there is nothing for DW in the utilities folder.

• Tried the cleaner software - My Photoshop and Bridge disappeared!

• My last effort is to uninstall then re-install. I go to Applications/Utilities/Adobe/Adobe Installers click on the alias - the original cannot be found so unable to uninstall.

• I then contact adobe 24/7 chat and they tell me there is no support for this only through forums.

UGH! I just bought the program 1 1/2 year ago been using Adobe products since Photoshop 3.0 and never had this problem with support.

Can someone PLEASE help me? I need to uninstall then re-install my software. PLEASE?

[Jeffrey_A_Wright]

Soliver481 installation assistance for Creative Suite 6 is still provided by chat support.  You are welcome to contact our support team at Contact Customer Care.

Soliver481 if I have read your description properly you have completed the following steps:

1. Manually removed Library/Application Support/Adobe and all folders contained within
2. Removed the preferences
3. Ran the CC Cleaner Tool
4. Ran the uninstaller located in the Applications/Utilities/Adobe Installers

Are these the steps you have previously implemented?  Also what operating system are you using?

[soliver481]

Yes sort of

1. There was no folder for DW so could not remove anything because nothing existed

2. There was no folder for DW preferences so could not reset

3. Yes ran the cleaner then my Photoshop and Bridge completely disappeared

4. No was unable to run uninstall because the alias in the folder cannot find original so it cannot/will not uninstall

Yes these are the steps I've tried to implement. Operating System Mac OS X 10.9.5 Maverick

[Jeffrey_A_Wright]

Soliver481 in the future please utilize the uninstallers prior to manually removing any files.

I would recommend you remove any remaining Adobe Creative software installed on your computer.  Please utilize all available uninstallers located in the Applications/Utilities/Adobe Installers folder.  Once all the uninstallers are run then please also use the CC Cleaner Tool to remove any remaining installations.  Directions and a download of the CC Cleaner Tool can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

If you need a fresh copy of the Creative Suite 6 installation files they are available at Download CS6 products.

[soliver481]

That's the thing. I didn't remove any files. And there are no uninstaller files on my computer. Only aliases which don't work because it cannot find the original. Is there a way I can get the uninstaller? Do you know of anything I can do?

[Jeffrey_A_Wright]

Soliver481 the CC Cleaner Tool will attempt to remove any references from previous installations.  When you install the software a new uninstaller will be created.

If you are facing a installation error when reinstalling CS6 then please review the installation log files to determine the cause of this failure.  You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.  You are welcome to post any specific error messages which you discover.

[soliver481]

I reinstalled the entire suite. My Dreamweaver still has the browser problem. Then when I go to Adobe applications manager Dreamweaver doesn't even show up? I need help.

[Jeffrey_A_Wright]

Soliver481 you stated that you have purchased Creative Suite 6.  You will want to utilize the installation files referenced in message #3 and install using the applicable installer for your serial number.

If you have already installed the Creative Cloud Desktop application, or Adobe Application Manager under older operating systems, then please uninstall it prior to running the Creative Suite 6 installation files.

[soliver481]

Okay let me be sure I understand. Go to #3 and download the Dreamweaver CS6 application and install it?

I have a serial number for the design and web premium  do you know if that will work when I have finished downloading the DW CS6? That is the application I am having problems with.

[Jeffrey_A_Wright]

Soliver481 if your serial number is for Design and Web Premium CS6 then you need to download that installer.  The Dreamweaver CS6 installer will not recognize your Design and Web Premium CS6 serial number.

[soliver481]

Do you know if I can custom install? Only to install DW or do I have to uninstall all of the applications and reinstall again?

I'm trying to fix the uninstall alias for DW. Do you know if I would select Adobe applications manager to fix the uninstall alias?

[soliver481]

I'm trying to uninstall DW. The alias is bad so I try to fix it. (I found the original by doing a get info) I click the fix alias and try to assign the correct app. but my computer tells me I do not have permissions. I am the administrator and I've also signed in as root user. Any suggestions?

[Jeffrey_A_Wright]

Soliver481 I have never restored an uninstalled other than using the method I have already described.  If the remaining uninstallers no longer function then use the CC Cleaner Tool and choose the Clean All option.

[soliver481]

These are the errors I am getting when I try to do a clean install

Exit Code: 6 Please see specific errors below for troubleshooting. For example,  ERROR: DF024, DS003 ...  -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 4 error(s)  ----------- Payload: AIR for Apple iOS support (FP)_3.0.1_AIRforIOS_Flash12.0-mul 3.0.1.0 {69890141-8A3D-488A-ACF5-071CA68AFD08} ----------- ERROR: DS003: Installer package might be corrupt. Re-download the installer and try again. (Cannot extract '/Applications/Adobe/AdobePatchFiles/{69890141-8A3D-488A-ACF5-071CA68AFD08}.zip'. Error: ) ----------- Payload: Adobe Dreamweaver CS6 12.0.0.0 {8ACD4814-788B-11E1-AC70-A860A781E0D9} ----------- ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 84) ----------- Payload: Adobe Illustrator CS6 Core 16.0.0.0 {AAF0D225-F129-40F2-916E-12E28DBD19ED} ----------- ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 1649) ----------- Payload: Adobe InDesign CS6 Application Base Files 8.0.0.0 {327492D4-78EB-11E1-8ABE-84C55623D190} ----------- ERROR: DF024: Unable to preserve original file at "/Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 581) ------------------------------------------------------------------------------------- 

http://www.adobe.com/go/cs_systemreqs

[Jeffrey_A_Wright]

Soliver481 Exit Cod 6 usually indicates a file permission error.  You can find more details at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

Please see message #5 for information on how to locate the installation logs to determine where the file permission failure is located.