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lisaellensegal
lisaellensegal
Inspiring
April 4, 2018
Answered

Unable to Authenticate Adobe ID

I am having the same error message on only one computer.  I AM able to login to creative cloud on my laptop.  I am UNABLE to login on my desktop.  I AM able to login online.  Are we having the same issues?

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    Kanikas
    KanikasCorrect answer
    Legend
    April 13, 2018

    Hi Lisa,

    As I understand, when you log in to a different machine it says Unable to authenticate the Adobe ID. I see you have an Adobe ID under the same ID as with forums, please make sure your are signing in with the correct ID.

    Check your account to verify your subscription is what you expect and to verify your adobe id, Adobe ID. 

    You may also Contact Customer Care for help and support.

    Thanks

    Kanika

    View reply

    23 replies

    Dotoki2
    Dotoki2
    Inspiring
    January 17, 2020

    When you get this error message in CC desktop client at sign in, remove folder OOBE and content of folders SLStore and SLCache.

    1. On Mac use Activity Monitor, on Windows Task Manager and terminate all Adobe and CC processes (CoreSync, Creative Cloud, CC Library, Adobe Desktop Service etc.)

     

    2. Then delete folder OOBE
    Windows
    C:\Users\[your username]\AppData\Local\Adobe\OOBE
    Macintosh
    Macintosh HD/Users/[your username]/Library/Application Support/Adobe/OOBE

     

    3. Delete whole content (files and folders) in folders
    Windows
    C:\Program files (x86)\Common Files\Adobe\SLCache
    C:\ProgramData\Adobe\SLStore

    Mac
    Macintosh HD/Library/Application Support/Adobe/SLCache
    Macintosh HD/Library/Application Support/Adobe/SLStore

     

    4. Launch Creative Cloud client and sign in.

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      Jools808080
      Jools808080
      Known Participant
      February 12, 2020

      Dominik's solution worked for me. Thanks!

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      abhicc911
      Participant
      November 5, 2019

      I have the exact same problem and it is too frustrating. Adobe needs to address this issue as soon as possible as a lot of people are facing the same issue.

       

      I tried login in using my own adobe ID and password but it did not work. I tried creating a new account but it had the same issue.

      Translate
        Kanikas
        Kanikas
        Legend
        November 5, 2019

        Hi there, 

        Sorry for the inconvenience. 

        What version of OS are you using? Did you update CC app? Did this issue occur after the update? 

        What message do you get ? 

        It would be helpful if you can share the screenshot of the error message(if any)

         

        Thanks 

        Kanika 

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        i'mQADEER
        Participant
        November 7, 2019

        Same problem here... here's the screenshot

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          John-K
          Participant
          October 3, 2019

          I am also having a problem logging in. Today I opeted for 2-factor authentication. Since then I have not been able to successfully login to Adobe Creative Cloud. I enter my username and password. Then I eneterin the two-factor code sent to my mobile phone. It says it is usccessful and the next screen says, "You've been signed out - Unable to authenticate your Adobe ID. Sign in again using your Adobe ID and password to continue using Adobe apps." Yes I have done that half a dozen times so far and no change.

          Translate
            chipkrull
            chipkrull
            Participant
            October 11, 2019
            I am having the same exact issue John-K. Any resolution?
            Translate
              abhicc911
              Participant
              November 5, 2019

              I have the exact same problem and it is too frustrating. Adobe needs to address this issue as soon as possible as a lot of people are facing the same issue.

               

              I tried login in using my own adobe ID and password but it did not work. I tried creating a new account but it had the same issue.

              Translate
                shalenelv
                Participant
                May 2, 2018

                I downloaded creative cloud again and the issue seems to be fixed. will update if that changes

                Translate
                  Kanikas
                  KanikasCorrect answer
                  Legend
                  April 13, 2018

                  Hi Lisa,

                  As I understand, when you log in to a different machine it says Unable to authenticate the Adobe ID. I see you have an Adobe ID under the same ID as with forums, please make sure your are signing in with the correct ID.

                  Check your account to verify your subscription is what you expect and to verify your adobe id, Adobe ID. 

                  You may also Contact Customer Care for help and support.

                  Thanks

                  Kanika

                  Translate
                  Nina2019
                  Participant
                  November 6, 2019

                  I am having the same problem and getting the same message every time. Yes, this is very frustrating. 

                  Translate
                    Sheena Kaul
                    Sheena Kaul
                    Legend
                    April 13, 2018

                    Branching into a new discussion and moving to Adobe Creative Cloud​

                    Translate
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