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C
clematologie
Participant
October 31, 2019
Question

Unable to install InDesign on macOS Catalina and getting error 41

  • October 31, 2019
  • 6 replies
  • 12082 views

Hello, 

 

I'm trying to install InDesign 2019 on my mac but everytime I get an Error 41 "Unable to access a critical file/directory.".

Does anyone have an idea where it might be coming from?

 

Thank you!

 

{Renamed By MOD}

This topic has been closed for replies.

6 replies

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
April 5, 2020

Adobe has apparently updated CC 2019 so that it will run on Catalina. There are still known issues. See here for more information.

 

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
March 28, 2020

None of the CC 2019 apps will run on Catalina, because they either are or include 32-bit software and Catalina only runs 64-bit software.

 

If you want to run InDesign on Catalina, you'll have to upgrade to InDesign 2020.

get_pinched1
get_pinched1
Participant
April 5, 2020

Not true.  Same message happens with the 2020 version as well.  N00b

    get_pinched1
    get_pinched1
    Participant
    March 26, 2020

    Says the same thing on my OS Catalina as well!  I've tried everythng!!  I guess it's time to cancel my Adobe Creative subscription

      L
      livemesh
      Participant
      March 26, 2020

      That's exactly what I did!


        get_pinched1
        get_pinched1
        Participant
        March 27, 2020

        That's the solution!  To cancel the subscription! Adobe, please mark this problem solved.

          L
          LucianaDoLu
          Participant
          January 19, 2020

          Same problem. Has anyone find a solution for that? 

          GMAlonso
          GMAlonso
          Participant
          January 12, 2020

          Hello, Have you been able to solve the problem?

          Rishabh_Tiwari
          Community Manager
          Rishabh_TiwariCommunity Manager
          Community Manager
          October 31, 2019

          Hi there,

           

          Sorry to hear about the trouble you are facing while installing InDesign. Could you please confirm what happens when you click Retry to install it again. You can also refer to this help article for installation errors:

           

          https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

           

          Let us know if this helps or if you need any further assistance.

           

          Regards

          Rishabh

          C
          clematologieAuthor
          Participant
          November 1, 2019

          The same error shows over and over again.

          J
          jamiec14712762
          Participant
          November 4, 2019

          Same Here been happening since updating to Catalina, cant install PS Illustrator or anything besides acrobat for the past three weeks, error 41, even was suggested to create a brand new admin user and same error, support logged into my machone and after an hour said they could not fix and would escalate it to another team 😞

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