Unable to install the product Adobe XD CC

Forum|Forum|7 years ago
October 12, 2018
1 reply
2773 views

Hi,

I already have a Creative Cloud membership as a student account. After I downloaded Photoshop, I want to try using Adobe XD but when I downloaded it, it just popped up with a lot of problems. I am using Window10 and the latest version but still cannot download Adobe XD

Please find the attached picture to see my problem.

Please help me !!

This topic has been closed for replies.

Atul_Saini

Community Manager

Moving the discussion to Creative Cloud Download & Install forum.

Hi Trann,

Sorry that you are unable to install Adobe XD on your machine. Could you please click on "More Information" and troubleshoot the error using the solution on this link: - Creative Cloud download and install errors?

If it still persists, please share the OS build that you are using so that we may assist you further.

Thanks,

Atul_Saini

trann89126514Author

Participant

Hi,

Here is what it shows after I hit "More information"

Jeffrey_A_Wright

Community Manager

Trann, sorry to hear that you are facing Error 191 while attempting to install Adobe XD. What Adobe applications are currently installed on the Windows computer? As requested by Atul, can you also please respond with the operating system that you are attempting to install Adobe XD on?

Finally, do you have an older version of Adobe XD already installed? If you use the process listed in Launch Creative Cloud apps are you able to open Adobe XD?

For more information on Error 191 see Troubleshoot errors using Creative Cloud log files .

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