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Updating problem for Photoshop 7.0

New Here ,
Dec 11, 2012 Dec 11, 2012

Adobe update error.jpgFor two weeks now, I have been unable to downoal routine updates. I get a window that says "Adobe online error" and "file could not be downloaded" and "An unknown internet error has occurred" And there is a long http://cgi... address. Please send me an Adobe tech support e-mail address to which I can mail the screen shot of the above and/or tell me what is happenning and how to fix it. Thanks!

my e-mail: <Removed by Moderator>

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Dec 11, 2012 Dec 11, 2012

First do not share your personal e-mail address on public forums, not a good practise. I have removed it.

Secondly, you may try and update your PS from the below link abd check :-

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=1851&fileID=1847

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New Here ,
Nov 17, 2013 Nov 17, 2013

I have had the same problem (with the same apparent "unknown internet error") for some time. The update link above cannot find my file. I do not have the original disks for a full re-install, because I was part of a group project (the legitimate and limited install on related machines). Does anyone have another suggestion to get proper updates?    

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Adobe Employee ,
Nov 18, 2013 Nov 18, 2013

Tourach do you have Photoshop 7.0 currently installed or are you looking for the installation files for Photoshop 7.0?

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New Here ,
Nov 18, 2013 Nov 18, 2013

I do have Photoshop 7.0 presently installed, yes. It is not able to perform the updates, however. As the OP said, I keep getting "Adobe online error" ... "file could not be downloaded" ... and "An unknown internet error has occurred."

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Adobe Employee ,
Nov 18, 2013 Nov 18, 2013
LATEST

What error do you receive when you try to apply the updates directly?  You mentioned it was not able to locate your current installation.  Do you have Photoshop 7.0 installed or have you already applied the update?

If you still have access to the installation media you may want to remove the current installation and reinstall.  You can find a list of the Windows updates for Photoshop 7 at http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows.

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