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December 13, 2015
Question

we've encountered the following issues - installer failed to initialize please download adobe support advisor to detect problems

  • December 13, 2015
  • 3 replies
  • 7582 views

Hi, my friend offered me an old version of photoshop for my new macbook he tried to install it but all i am getting is the above error, he then gave it back and has promptly left Uni for christmas i now have nothing to work on!! i tried re downloading application manager as advised on a forum but when trying to install that i get the same error, i have no idea what he has done!!??

martin

    This topic has been closed for replies.

    3 replies

    kglad
    Community Expert
    Community Expert
    December 13, 2015

    if the link above doesn't help:

    start at the top and work your way down applying applicable fixes until your problem is resolved.

    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

    if, your error is:

    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

    first, rename OOBE Folder to OOBE.old.

    to find OOBE:

    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

    32 bit win OS: Program Files \Common Files\Adobe\OOBE

    mac os: HD>library>application support>adobe>caps

    mac os: USER>library>application support>adobe>OOB

    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

    if you're using a dvd to install:

    copy the disc contents to a desktop directory and install from that directory.

    if you're using a mac:

    1. Try to Create a new user account in Mac with Administrator Priviledges.

    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

    5. Start the installation again.

    if everything applicable above fails, check your installation logs:

    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

    Govardhan.V
    Participating Frequently
    December 13, 2015
    khatwani
    Adobe Employee
    Adobe Employee
    December 13, 2015