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A
andreaudet82
Known Participant
February 25, 2019
Question

Where is my Creative Cloud icon?

  • February 25, 2019
  • 2 replies
  • 10782 views

The Creative Cloud icon disappeared from my top bar on my Mac computer.

How do I fix this?

    This topic has been closed for replies.

    2 replies

    O
    OPEN EXPOSURE
    Participant
    July 18, 2019

    I HAVE THE SAME QUESTION!!!! OUT OF NOWHERE IT DISAPPEARED! PLEASE HELP!

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    July 18, 2019

    If your installation or update of the CC app failed either due to stalled install or you quit/restarted during update the app will be gone.

    The process of updating removes the current version and installs a new version.

    If anything interrupted this the original is gone and a new version is not installed.

      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      February 25, 2019

      If you open the desktop app and choose Quit it will close and will no longer be visible on your title bar. You can reopen it from the Applications folder.

      ~Barb

      ~Barb at Rocky Mountain Training
        A
        andreaudet82Author
        Known Participant
        February 26, 2019

        Hi Barb... thanks for your reply. I should have specified that I can't find the Adobe Creative Cloud icon in the Applications folder either. Very strange.

        Lightroom and Photoshop do work, however...

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        July 18, 2019

        I'm having the same issue mentioned above. I restarted the mac, looked for it in applications and still nothing. I also tried downloading the creative cloud multiple times and it seems to "time out" at 36%. I'm stumped!!


        Check your network firewall and anti-virus settings.

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