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Wrong Email

New Here ,
Mar 09, 2018 Mar 09, 2018

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Hi, I just purchased a monthly subscription to adobe Photosohop and the email I entered is incorrect. How do I enter the correct email to download the link?

Thank you,

Marel

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Mar 12, 2018 Mar 12, 2018

Hi Marel,

I see you have an Adobe subscription under the same ID as with forums. I assume that you are not being able to edit the email in the Creative Cloud app, please follow the steps shared in the link for help:

Stuck at verify email address on creative cloud on mac anyone help?

Hope this helps! Feel free to update the thread for more questions.

Thanks

Kanika

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Community Expert ,
Mar 09, 2018 Mar 09, 2018

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This is a public forum, not Adobe support... other users here can't help

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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Adobe Employee ,
Mar 12, 2018 Mar 12, 2018

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Moving this query to Adobe Creative Cloud​ community.

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Adobe Employee ,
Mar 12, 2018 Mar 12, 2018

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Hi Marel,

I see you have an Adobe subscription under the same ID as with forums. I assume that you are not being able to edit the email in the Creative Cloud app, please follow the steps shared in the link for help:

Stuck at verify email address on creative cloud on mac anyone help?

Hope this helps! Feel free to update the thread for more questions.

Thanks

Kanika

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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