24.3.1 Provisional headers are shown

[maria hannad92609693]

I have a redirection URL but the redirection won't finish since the need cookies are not returned. When I calling the URL the request header shows "Provisional headers are shown". The google says someone is blocking the request. Is this a know issue on Illustrator 2020(24.3.1)?

[Anshul_Saini]

Hi there,

Sorry to hear about the trouble you are facing. Could you please share a few more details like:

• URL link
• Does changing HTTPS to HTTP or vice-versa help resolve the issue? 
• Does disabling any Adblock extension on your web browser help resolve the issue?
• Does opening the link in another browser help resolve the issue?
• Does changing your internet help resolve the issue?
• Are you using VPN or proxy?
• Could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.

Will be looking forward to your response.

Regards,

Anshul Saini

[maria hannad92609693]

Hi,

Thanks for taking notice to my issue. I really need help on this.

I don't have any adblock on my browser, not using any VPN or proxy.

Here I am using AI2020-24.3.1 - I have a plugin that has login button that calls a certain URL to connect to our server and to get some cookies and then redirect to actual login page.

And yes, when I am accessing this to chrome browser it works fine.

It also works okay when I am using AI 2021(25.x.x) version.

Sorry I can only share some details due to security policy on our company.

Thanks,

Hanna

[Anshul_Saini]

Thank you for sharing the details. I can understand the security restrictions. However, I would suggest you to update to v24.3.2, released a couple of days ago. See if that fixes this issue.

Regards,

Anshul Saini

[maria hannad92609693]

Hi Anshul,

I upgrade my AI2020 to v24.3.2 but I am still experiencing the same issue.

[Ashutosh_Mishra]

Hi Maria,

Apologies for the delayed response. I'd recommend you to connect with our technical support team. Please click on the chat icon at the bottom of the page to begin. Team here would be able to perform remote troubleshooting and assist you accordingly.

Regards,

Ashutosh