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peterh40574538
Known Participant
January 15, 2023
Question

Adobe apps keep creating OneDrive directories.

  • January 15, 2023
  • 3 replies
  • 3374 views

Hi All

 

This is a weird one.

 

I've been trying to rid myself of an old OneDrive account.  I've just about got there.

 

Except I notice that Adobe apps create a new OneDrive folder in my User directory anytime I open one.  If I try to delete the folder while the Adobe app is open, sometimes it deletes it and sometimes it has me close the app first.

 

I've only found a way to set the path in Preference in Phototshop.  I can't find a way to set the default path for Illustrator and Character Animator.  

 

Even when I did set the Photoshop default path to one I wanted, it still created a OneDrive directory, so maybe the default paths don't matter and it is another issue.

 

If anyone has any ideas, let me know.  I'm on a Surface Pro 8, running the most current Windows.

 

I'm stumped.

 

Thanks

Peter Hay

    This topic has been closed for replies.

    3 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 2, 2023

    Are you directly opening files from One Drive? If so that will cause issues with the temp files/folders.

    P
    peterh40574538Author
    Known Participant
    February 2, 2023
    No. I have even terminated out of the onedrive account.

    The folder gets created anytime I make a new project in illustrator or character animator.

    Adobe just contacted me. I am going to try and make short video when I have a minute. It might be the best way to illustrate the issue, thanks. I'll post it for anyone interested to check out.

    Thanks

    Peter Hay
      Met1
      Met1
      Legend
      February 3, 2023

      If you have any previous files on your Home→Recent, or any resources (such as Libraries) that were saved to OneDrive (even though you've signed out or deleted your account), that's where Illy is going to look for them...

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        February 2, 2023

        Hi @peterh40574538,

         

        We are sorry for the delayed response. Would you mind resetting Illustrator preferences and seeing if that helps (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html)?

         

        If it doesn't, would you mind sharing a small recording of your complete workflow and demonstrating the issue you are facing?

         

        Kindly update the discussion if you still need assistance with it. We'd be happy to help.

         

        Thanks,
        Anshul Saini

        P
        peterh40574538Author
        Known Participant
        February 3, 2023
        Hello and thanks for the help.

        Here is a video of the issue:

        https://youtu.be/2yiLsUwVvXI

        I am considering just completely scrubbing my pc as one drive has hijacked too many things as I am discovering.

        But take a look and let me know if you see anything

        Thanks

        Peter Hay
        P
        peterh40574538Author
        Known Participant
        February 8, 2023

        Thanks for trying, @peterh40574538. Would you mind checking if onedrive is properly uninstalled or disabled/ unlinked (https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0)? If yes, then would you mind checking if this behavior is happening in new admin user account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d)?

         

        If yes, then I would recommend you connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

         

        Thanks,

        Anshul Saini


        Hi Anshul

        I will try those steps then reach out. Thank you for your help

        PH
          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          January 15, 2023

          in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

           

          p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

           

          <moved from using the community>

          P
          peterh40574538Author
          Known Participant
          January 16, 2023

          Thanks, I appreciate the help.  I followed the link and arrived at the same page I originally posted on.  I'm not sure what to do from there.  The choices are all app-specific.  I posted on the illustrator forum because illustrator is one of the apps that creates the OneDrive folder.  All my Adobe apps create the directory, so i wouldn't know where to post to.

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