Adobe Illustrator cc 2019 "not enough memory (RAM)" issues running on Mac Pro

[savagequest]

I just installed the latest version of Adobe Illustrator cc 2019 and after running the app for about 2-4 hours I begin to get this error message "not enough memory (RAM)", followed by a crash!  I'm running on a Mac Pro latest OS - version High Sierra (10.13.6) with quad 1866 MHz DDR3 ECC.  I've never experienced this issue prior to the upgrade and I ran the last version of Illustrator on the exact same computer -- I have since added a secondary Scratch Disk (external drive - currently all I have), and the issue has yet been resolved.

Any assistance would be greatly appreciated!     

Thank you,

Mark Savage

[Srishti Bali]

Thank you all for your support and patience. I would request you all to download our latest prerelease built 23.0.5 - Build 2 (released today) and let us know if that fixes the problem. To download and install prerelease build try following these steps:

• Go to Adobe Prerelease page and sign in with your Adobe ID
• Scroll down the page and download 23.0.5 - Build 2.

      

Looking forward to your response!

[Srishti Bali]

Hi Dean,

Thanks for confirming that this new built is working for you. I would request if Adrian and Brad could also try installing this built and let us know if that fixes the issue.

Regards,

Srishti

[bradlaneco]

Had this issue from May 19. I think it was triggered when I renewed my account. Yearly subscription ran out and auto-renew didn't go through. I then transferred all of my data to a new subscription on the new account. When re-installing CC, not all of the apps uninstalled and re-installed. Since then I manually uninstalled Illustrator but didn't save my application preferences. Installed Illustrator again and no problem at all.

[chrisl41501719]

Could this have something to do with the cache?

[abstract_Enigma98A5]

the operation cannot complete because there isn't enough memory (ram) available
I have the same problem ..... alienware laptop 32gb ram  windows 10

[Chumiko]

I have the same issue when I installed AI in my new computer with 24gb RAM. Restart, uninstall, install older version all can't resolve the issue.

Found solution in adobe help. Solution 3 solved my issue! Hope it helps you too.

1. Choose system drive as primary.
2. Choose Illustrator > Preferences > Plug-ins & Scratch Disk.
3. Choose Plug-ins & Scratch Disk as secondary pop up menu.
4. Click OK and restart Illustrator.

https://helpx.adobe.com/illustrator/kb/not-enough-memory-illustrator-cc.html