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A
avam7909067
Participating Frequently
June 29, 2021
Question

Adobe Illustrator: Color Library unusable

  • June 29, 2021
  • 3 replies
  • 439 views

I've had an issue this week where I can't click on anything in my library. I  can resize the panel and close it, but I can't click on anything in it... I use libraries constantly for color pallets so any help is greatly appreciated

 

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3 replies

csaper
csaper
Participating Frequently
September 7, 2021

Cross-Posting from Creative Cloud Services discussion 

 

I, too, am experiencing this issue. Specifically, any actions I take in the Libraries panel (i.e. adding or removing a library item; grouping, renaming or searching items; navigating to other libraries, etc) do not appear to actually process until I resize the Libraries panel window. It is as if the panel controller only proccesses interaction requests upon re-rerendering the panel interface.

 

Please see the following screen recording as an example of this bug and pay special attention to the mouse clicks and keyboard inputs.

 

This is occurring in all up-to-date CC 2021 applications while an external display is connected.

 

Specs:

Operating System: macOS Big Sur (v11.5.2)
Graphics Card: Radeon Pro 450 2GB
Adobe Applications: Photoshop v22.5, Illustrator v25.4.1, InDesign v16.4, Creative Cloud 5.5.0.619, Libraries 1.0.1.5, Core Sync 4.19.0.12

 

(CC: @Monika Gause, @Ged_Traynor)

    A
    avam7909067Author
    Participating Frequently
    September 8, 2021

    Yeah, sometimes it'll let me click, othertimes not.. it's extremely annoying. I contacted support to fix it 3 times, and each time the bug came back so i'm just living with it... 

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 29, 2021

    You had it this week means that it's now gone?

    Did you reboot the computer in the meantime?

    A
    avam7909067Author
    Participating Frequently
    June 29, 2021

    No, I just mean it started monday. the issue is on-going! I will try rebooting real quick, I don't do that as often as I should.

    A
    avam7909067Author
    Participating Frequently
    July 7, 2021

    The problem is on-going, and seemingly random. I can fix it by re-starting my laptop but the problem comes back about once or twice a week. hopefully will be fixed soon!

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    June 29, 2021

    Moving thread to the Illustrator forum from Using the Community

     

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