Adobe Illustrator Keeps Crashing

[Onur29301630ejy9]

Hello! Adobe Illustrator keeps crashing and Adobe Illustrator has recovered from a crash. I get an error. How do I get rid of this error?

 

[Bill Silbert]

Have you recently updated either your version of Illustrator or your operating system? If not then how long has this behavior been going on and have there been any new software or plug-in installations done on your computer? What version of Windows and Illustrator are you using? Have you reset your Illustrator preferences? Doing so will restore the program to its defaults but it may fix the problem.

To reset preferences on Windows:

You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

[Onur29301630ejy9]

I'm using it with a new wacom graphics tablet.
Could this be why I am encountering this error?

[Monika Gause]

You've probably installed the latest Wacom driver. It's incompatible with Illustrator. Install an older driver.

[Onur29301630ejy9 · Accepted solution]

Yes you are right, I installed the wrong driver. I installed the appropriate driver for my model and it was fine. Thank you my problem is solved.

[Monika Gause]

Glad you could solve it!

[victor hugo32302141hajg]

help me my adobe illustrator 2019 crashed of windows 11  

[victor hugo32302141hajg]

not responding adobe illustrator in my infected pc

[Monika Gause]

"Infected" - you mean it has malware on it?

Can you please tell us the specifications of your hardware?

Does that happen with all files or just some?

When does it crash?

Updating Illustrator is not an option?