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Adobe Illustrator loading but not responding

New Here ,
Feb 15, 2024 Feb 15, 2024

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Hello, when I launch AI 2024 2.82 (or earlier an CC build) either by clicking on the app icon or from a AI file, the application loads, but does not respond to any action or menu.

 

  • Takes significant time to load
  • Loads with ith a blank homepage or the AI file I opened, but no in-application widows, not does it respond to any key commands.
    All menu items pull down, but do not activate when selected.
  • Quits as per normal from menu (not cmnd Q).

 

I have unistalled all versions and reinstalled. I have rebooted the Mac (OS Monterey 12.7.3) in recovery mode and run disk utility and then reinstalled AI. 

 

Same issues. Anyone have this same issue? Is there a work around? Obviously this is killing my design work w/o the app. Photoshop works fine.

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Bug , Performance

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Community Expert ,
Feb 15, 2024 Feb 15, 2024

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New Here ,
Feb 15, 2024 Feb 15, 2024

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I used the Adobe CC Cleaner, took care of all CC files and anything left over from earlier versions. Reinstalled CC and then Illustrator. Same issue, still blank homepage with no response to the menus or any open AI files.

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Community Expert ,
Feb 15, 2024 Feb 15, 2024

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Please contact Customer Care: https://helpx.adobe.com/contact.html 

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Community Beginner ,
Feb 15, 2024 Feb 15, 2024

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Been having the same issue for a few days now. Followed a similar protocol as yourself. I've found that if I quit PS, Figma, or any other apps it may operate correctly but not always. I've checked my activity monitor for memory pressure but that's not the issue and shouldn't be on a M1 Max 32GB. Been frustrating for workflow. 

Please post a follow-up if Adobe support helps resolve the issue! 

Thanks.

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Community Expert ,
Feb 15, 2024 Feb 15, 2024

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Do you have the Magnet app installed?

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Community Beginner ,
Feb 15, 2024 Feb 15, 2024

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I do not

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Adobe Employee ,
Feb 21, 2024 Feb 21, 2024

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Hello @kyles16931016,

Sorry to hear about this experience. Would you mind trying the following steps in order and check if it helps:

 

  1. Close all Adobe applications.
  2.  Rename the UXP folder to UXP.old from the following locations:
    For Windows: Navigate to C:\Program Files\Common Files\Adobe\UXP
    For macOS: Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

  3. Relaunch Illustrator

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Feb 21, 2024 Feb 21, 2024

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Ich hatte genau das selbe problem. Ich habe die schritte gemacht und es ist nichts passiert. ich kann mein AI zwar öffnen, aber keine neue datein öffnen, weil das programm dann nicht mehr reagiert. ich hab Ventura 13.6.4.

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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Beim erstellen einer neuen Datei gibt es einen Crash? Ist ein Drucker verbunden? Ist der eingeschaltet?

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New Here ,
Feb 22, 2024 Feb 22, 2024

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Das Programm startet und sobald ich NEUE Datei klicke oder ÖFFNEN reagiert das Programm nicht mehr.

Drucker ist verbunden, aber nicht eingeschaltet. Danke für deine Antwort!! ich bin ziemlich verzweifelt!

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Community Expert ,
Feb 22, 2024 Feb 22, 2024

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Geht es, wenn der Druker eingeschaltet ist?

 

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