Adobe Illustrator - Not compatible issue

[gifted_fun9957]

I hope this message finds you well.

I have been using Adobe Illustrator, Adobe Photoshop, and Adobe InDesign on my PC for the past three years without any issues. However, after recently reinstalling Windows on my system and downloading Adobe Creative Cloud again, I am now encountering compatibility issues. Specifically, Adobe Illustrator and InDesign are showing as incompatible with my PC, although Adobe Photoshop is functioning properly.

Could you kindly assist me in resolving this issue? Additionally, I would appreciate guidance on how to install other compatible versions of Illustrator and InDesign, as the option to select a different version does not appear to be available.

Thank you for your support, and I look forward to your response.

[John Waller]

Which version of Windows are you running and is it 100% up to date?

If you have just reinstalled Windows, it is possible that there are still many updates waiting to be installed.

[Anubhav M]

Hello @gifted_fun9957,

I am sorry for the delayed response. I hope the problem is resolved by now. If not, kindly check for any pending OS updates (https://adobe.ly/3XCXWkp), as suggested by John, to check if it helps.

If the problem persists, kindly share the System Report (https://adobe.ly/4gDs0Fg), so I can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav