Adobe Illustrator Pearson VUE exam always crashes

[Adam Furulyas]

Dear Adobe Community,

I'm facing an issue with the online ACP Illustrator exam on Pearson VUE's platform.

Apparently I've attempted to take this exam twice already and got stuck at the exact same spot.

The online exam uses the OnVUE app, which essentially connects to a VM, part 1 consists of theoretical questions, then part 2 involves Illustrator loading up on the VM with a "Certification Test" panel on the right hand side which is supposed to load up Tasks that need to be completed.

Now, when I click on Next to access the first task, Illustrator promptly crashes and a "Please Wait..." screen is displayed. (Just like at the beginning of the exam.)

As the proctors suggested, I've restarted the (latest version of) OnVUE app numerous times, rebooted my laptop 3 times, they restarted the session and I also refreshed it - to no avail. Once Illustrator has crashed, there seems to be no way to trigger its load up again in the exam.

There has been a strange event also, namely that the Creative Cloud launcher on my laptop has displayed a message that Illustrator needs to be updated/repaired, which is strange, considering the exam is taking place on a remote virtual machine which has its own instance of Illustrator installed.

Has anyone faced a similar issue during the ACP Illustrator exam?

I cannot seem to figure out what the problem could be, and whether or not it has anything to do with my own CC launcher, as I've taken 3 other ACP exams already (Photoshop, Premiere Pro, and After Effects) without any issues. The task panel in those loaded up the tasks just fine. Creative Cloud was running during those exams on my laptop as well.

[gabriel_8328]

I have also faced this issue when taking the exam. 

[Alexandra21819105q4w9]

Hi everyone.

I attempted to take the Adobe Premiere Pro certification exam on Mac and experienced the same problem. 

It only works if you have a completely fresh profile. Creative cloud apps conflict, and you must have every trace on every profile not installed. This is because it conflicts with their virtual machine.

Furthermore, on Mac, please turn off bluetooth and end airplay system services. This causes the entire thing to crash.

You'll need to basically use a guest profile with no access to creative cloud.