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Adobe won't let me save to creative Cloud!!! I don't wanna save to desktop

Community Beginner ,
Oct 18, 2025 Oct 18, 2025

I have illustrator on Windows. One time it asked me where I wanted my default saving location to be and I accidently chose desktop. Now everytime I ever wanna save a file it only sets me save on Windows and it won't let me switch back to Creative Cloud. I've tried going to File Handling under Preferences and it doesn't even SHOW the option to choose a saving location!!! I feel like i'm losing my mind.... does anyone have a solution? Please and thanks

TOPICS
Draw and design , How-to , Import and export , Sync and storage
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correct answers 2 Correct answers

Community Expert , Oct 19, 2025 Oct 19, 2025

This is a public forum with participants from all over the world (=different timezones), not a live chat. 

 

In the save dialog box there is a button that allows you to "Save as Cloud document". You have to select a folder in order for the save button to become active in that dialog box.

 

The only other thing you can do is reset the preferences, then Illustrator behaves like it has been freshly installed and will ask you again when saving.

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Community Beginner , Oct 19, 2025 Oct 19, 2025

Resetting preferences worked, thx.

 

Also sorry for being rude.

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Community Expert ,
Oct 18, 2025 Oct 18, 2025

What kind of file are you saving?

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Community Beginner ,
Oct 18, 2025 Oct 18, 2025

.ai 

illustrator file

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Community Beginner ,
Oct 18, 2025 Oct 18, 2025

why would you ask and not even respond back

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Community Expert ,
Oct 19, 2025 Oct 19, 2025

This is a public forum with participants from all over the world (=different timezones), not a live chat. 

 

In the save dialog box there is a button that allows you to "Save as Cloud document". You have to select a folder in order for the save button to become active in that dialog box.

 

The only other thing you can do is reset the preferences, then Illustrator behaves like it has been freshly installed and will ask you again when saving.

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Community Beginner ,
Oct 19, 2025 Oct 19, 2025

Resetting preferences worked, thx.

 

Also sorry for being rude.

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Community Expert ,
Oct 19, 2025 Oct 19, 2025
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Glad you could solve it!

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Community Expert ,
Oct 19, 2025 Oct 19, 2025

Hey @Rei_Fay 

When you have the file open: 
Choose:
File = Save As
Save as will open up and give you the option to choose Save to Computer or Save to Creative Cloud

Cheers

Nate

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