AI 28.5.0 Contextual Menus display in wrong monitor

[Frank Heller]

I have a Macbook Pro M1 16" and a 27" LG 4k  arranged so the LG is above the Macbbok monitor. WHen working on a drawing in the upper monitor (all the palettes are in the lower) an I right click to bring up the contextual menu to unlock guides, the menu shows up at the bottom of the lower LG monitor. About 4-5 versions back, this was not the case. The contextual menu should show up in the vicinity of where the mouse was clicked.

[Mike_Gondek]

What Mac OS version. try upgrading.

https://community.adobe.com/t5/illustrator-discussions/right-click-menu-doesn-t-appear-where-i-click...

[Frank Heller]

It is the latest. 14.4.1. This wasn't an issue a few Illustrator versions back. I already read that ancient link before I posted here. No help there. This is new and Adobe did something that caused this.

[Frank Heller]

Tried again with latest macOS 14.5.  Latest version of Illustrator still dumps the contextual menu onto the wrong screen. Added 2-screen screen shot illustrating the issue.

[Anubhav Majumder]

Hello @Frank Heller,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

[Frank Heller]

Doesn't make a difference.

[Anubhav Majumder]

Hello @Frank Heller,

We're sorry for the trouble. It looks like we need to troubleshoot this in a live session. Please head here (https://adobe.ly/3ySfd0h) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav