Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

AI CC - "could not open the file" (pdf)

New Here ,
Oct 25, 2018 Oct 25, 2018

Very frustrated.

(Using a macbook pro)(

since updating to the latest AI on CC 2019, finding many previous cads (saved in .PDF) are not opening.

if i double click on the pdf, it opens perfectly in PREVIEW.

If i open in photoshop it flattens the file.

I desperately need to open my pdf in illustrator 😞

has anyone else got this problem?

any solutions / fixes?

thanks

Alex

1.2K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Oct 25, 2018 Oct 25, 2018

Are you able to share a link to one of the files?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Oct 25, 2018 Oct 25, 2018

Have you tried importing instead of opening in Illustrator?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 10, 2020 Feb 10, 2020

Same issue here... any progress on a solution???

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Feb 10, 2020 Feb 10, 2020
LATEST

As a work-around, have you tried to re-export to pdf out of Preview app. Does that work? 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines