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AI CC - "could not open the file" (pdf)

New Here ,
Oct 25, 2018 Oct 25, 2018

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Very frustrated.

(Using a macbook pro)(

since updating to the latest AI on CC 2019, finding many previous cads (saved in .PDF) are not opening.

if i double click on the pdf, it opens perfectly in PREVIEW.

If i open in photoshop it flattens the file.

I desperately need to open my pdf in illustrator 😞

has anyone else got this problem?

any solutions / fixes?

thanks

Alex

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Adobe
Community Expert ,
Oct 25, 2018 Oct 25, 2018

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Are you able to share a link to one of the files?

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Advocate ,
Oct 25, 2018 Oct 25, 2018

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Have you tried importing instead of opening in Illustrator?

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New Here ,
Feb 10, 2020 Feb 10, 2020

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Same issue here... any progress on a solution???

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Advocate ,
Feb 10, 2020 Feb 10, 2020

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As a work-around, have you tried to re-export to pdf out of Preview app. Does that work? 

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