AI generator not working

[econova_13]

Hello,

I bought the Adobe CC a few days ago but the AI generation tool doesn't work. I tried yesterday and it didn't work and I tried to use it the whole day today and still not working. Has someone else experienced the same issue that I do ? Thank you !

[Anshul_Saini]

Hi @econova_13,

I'm sorry to hear that you're experiencing issues with the Text to Vector Grpahic (Beta) tool in Illustrator v28.0. It's important to note that you're not alone in facing this problem, as similar issues have been reported by several other users as well.

The persistent error you're experiencing is unexpected. I have already logged a ticket directly with the product team for further investigation.

To assist with the investigation, it would be helpful if you could provide the following information:

• Your system specifications: Please share details about your CPU, RAM, GPU, and your computer's manufacturer and model.

• Specifics of the issue:

  • Is this error tied to a particular prompt or selection?
  • Does this issue occur every time you attempt to use the feature, or are you able to use it after a period of time with the same prompt or selection?

• Have you tried using different internet connections or different machines to see if the issue persists?

Please rest assured that your feedback will be invaluable in helping to resolve this problem. Once I get this information, I will work with the product team to investigate the issue further and seek a solution.

Also, it would be really helpful if you could share a screen recording demonstrating the issue.

Thank you for your patience, and I apologize for any inconvenience this has caused.

Best regards,

Anshul Saini

[Chris34831086ybvh]

I am having the same issue.

[Anshul_Saini]

Hi @Chris34831086ybvh,

I'm sorry to hear that you're encountering difficulties with the Text to Vector Graphic beta in Illustrator. I appreciate your patience, and I'm here to assist you in resolving this issue.

To better understand and address the problem, could you provide some additional information?

• Are you able to surf the internet without any issues?

• Do you have any firewall, antivirus, or security applications that might be affecting the connection?

• If your internet connection is stable and unrestricted, we would appreciate it if you could share the performance logs with us. Here's how you can do that:

  • Close Adobe Illustrator > Launch Command Prompt > Paste the following command and hit Enter set AI_ENABLE_LOGS=1 && "C:\Program Files\Adobe\Adobe Illustrator 2024\Support
    On Mac, launch the app from the Terminal app:
    AI_ENABLE_LOGS=1 "/Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator"
  • Launch Illustrator and start using Text to Vector, and the logs then shall be accessible at
    Windows: %appdata%\Adobe\Logs\Adobe Illustrator\28.0\Adobe Illustrator\AIPerformance.log
    Mac: ~/Library/Logs/Adobe/Adobe Illustrator/28.0/Adobe Illustrator/AIPerformance.log
  • Upload this AIPerformance.log file to Google Drive/Dropbox and share a public download link here so that we can share it with the product team.

This information will help us investigate the issue further and provide a more targeted solution. Thank you for your cooperation, and I look forward to assisting you.

Best regards,

Anshul Saini

[GGPete]

I am having the same issue

Here is my AIPerformace.log file

https://drive.google.com/file/d/1h4uw3jr2319bzqewXYB_gc5AcHSz4gkG/view?usp=sharing

[Anubhav M · Accepted solution]

Hello @econova_13,

Thanks for sharing the details. Kindly allow me some time while I check this with the team.

Thanks,
Anubhav

[Ben38667434pu2a]

I had been expecting issues with the ones I used, when I taped the generate button, I kept getting this "something went wrong with the generator" response. Any recommendations, please?

[Monika Gause]

Can you please tell us your system and version number?

[Srishti Bali]

Hi @Ben38667434pu2a

We're sorry about this error. Would you mind sharing a few details along with the ones Monika asked, such as:

• What are you trying to generate: a pattern, subject icon, scene, or fill?
• Has this issue started happening after the recent update?
• Is the issue specific to a particular prompt or file?

Additionally, we recently released an update for Illustrator that includes multiple fixes. Details are shared here. We kindly request that you install the latest version and share your observations with us.

Thank you for your patience and understanding. We're here to help, and we just need a bit more information.

Regards,

Srishti

[james_7261]

We have a Mac user experiencing the same issue within illustrator they get the sam message when they click generate.

When following the same workflow within Photoshop 2024 they get "Somthing went wrong" we ran the 

 Adobe Creative Cloud Log Collector Tool  the archive is quite big with lots of individual log files , is there a specific file  from the log archive you would need to be able to review this AI functionality. we have reinstalled , reset folder permissions , reset user profile, reinstalled cloud but issue still remains.

[gal_9286]

Im having the same issues myself, would like to get some help please:)

File: AdobeLogs_20250107_212931_546-mac-GS.zxp

[Matt_404]

It was surprising to see a problem reported in 2023 still hasn't been resolved in 2025. I just installed Illustrator and received the same "Internet connection" error while using the text to vector graphic (beta) AI generator.

[Matt_404]

I would greatly appreciate any assistance anyone can provide. Thank you!