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Alt drag stopped working

Community Beginner ,
Feb 20, 2018 Feb 20, 2018

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Using the alt key to copy any object has stopped working. I click an object, then press alt key. The double triangle icon thing appears to indicate copy mode active.This indicates that it recognises the alt key. But when I release the object it does not copy. I've tried both alt keys but no difference. I've tried alt-drag and photoshop and that still works.

I also noticed that a similar issue is happening with shift key. For example, if using the line tool or the rectangle tool. I press shift and it applies as you expect - eg a straight horizontal line. I keep shift key held down and release the mouse. But even though the key is down it ignore the shift key rule and just draws the line where I released the mouse and therefore on an angle. And a rectangle does not stay square and so on.

My other programs on my computer still function as expected. Only happening with Illustrator - Version CC 22.0.1 (64-bit).

Driving me crazy! Please help.

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Guide ,
Feb 20, 2018 Feb 20, 2018

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Resetting preference  would be my first try

How to set preferences in Illustrator

Reset all preferences to default settings

Resetting preferences can be helpful if you are having problems with the application.

  • Do one of the following:

    • Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Illustrator. Your current settings are deleted.
    • Remove or rename the AIPrefs file (Windows) or Adobe Illustrator Prefs file (Mac OS). New preferences files are created the next time you start Illustrator.

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Community Beginner ,
Feb 21, 2018 Feb 21, 2018

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I tried that but it still didn't work.

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Community Beginner ,
Feb 21, 2018 Feb 21, 2018

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One thing I have noticed is it does occasionally work based on how I click and drag. For example text will sometimes work if I ensure when clicking and dragging I am exactly over the text line art when releasing the mouse.

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Explorer ,
Jan 10, 2022 Jan 10, 2022

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Any joy with this? 

 

I have the same problem here and tried all the fixes - no solve yet.

 

Mac Mini M1

AI 25.4.1

 

Any help apprecited 

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Mentor ,
Jan 11, 2022 Jan 11, 2022

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Does it copy when using Transform pallette, or Move dialog?

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Community Beginner ,
Jun 03, 2024 Jun 03, 2024

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Did it get resolved? I am having the same issue the whole day, click and drag just stopped working and it is imposible to work!

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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Probably some other app interfering.

Reboot the system and launch only Illustrator (not even the browser) and try again. 

A couple of apps are known to interfere: 

  • WebRoot
  • Apple Terminal
  • Word, Excel, Powerpoint
  • »Enable Full Keyboard« in Settings > Accessibility > Keyboard on Mac OS
  • Apple Mail, Outlook
  • Spacebar is used as a shortcut by the system
  • Chrome, Internet Explorer, Safari
  • Wacom Desktop Center, Wacom settings
  • Windows Touch Pad problem
  • LastPass, Bitwarden (password managers)
  • The VPN
  • LangSwitcher app (it needs to be closed and disabled)
  • Notes

 

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Adobe Employee ,
Jun 05, 2024 Jun 05, 2024

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Hello @Marina303696150zau,

Sorry to hear about your experience. I hope Monika's suggestions helped resolve the problem. If not, try running Illustrator under Safe Mode (Windows / macOS) to see if it helps. Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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Adobe Employee ,
Jun 27, 2024 Jun 27, 2024

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LATEST

Hello @Marina303696150zau,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Thanks,
Anubhav

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