An error has occurred | Illustrator has encountered an error and needs to close

[Pitakpoom98A7]

[Ton Frederiks]

What did customer support say?

[Pitakpoom98A7]

when you click link that nothing

404 page not found 

[Ton Frederiks]

Maybe this helps:

https://community.adobe.com/t5/download-install/creative-cloud-app-installation-error-code-205/td-p/...

[Jacob Bugge]

pitakpoom,

You can also try to post over there:

https://community.adobe.com/t5/download-install/bd-p/download-and-install?page=1&sort=latest_replies...

[sjlane7160]

Forgive me for not speaking French my Error code 205 occoured with the recent update to Illustrator 2022 there was a double issue in that there was a file extension in the RunwithList in the registry that didn't the installer have permissions to modify - this was solved via the Support instructions however when the update finally installed if you ran it, it immediatly failed with the 205 Error Code & forced you to shut down - after reading a few other related Forums I uninstalled the Illustrator App & logged/signed out of the Creative Cloud desktop app (with the usual warnings) then re signed in waited a minute or so while it reactivated all the fonts etc then reinstalled Illustrator & Low & behold the error has gone away - the other forums indicated there could be a security issue - so it was my 1st step to try, fortunatly it worked - hope this helps others

Regards

Stephen

[defaultqxh99ltpqds5]

I updated my Illustrator recently and when I opened it, it keeps on prompting that there was an error 205. I did everything including changing or connections, firewalls and everything but non seems to work. My other apps work except Illustrator. Please help in need to do my work. Thanks

[marliton]

Hi. Have you checked this error list? https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html#Firewallconfiguration

[defaultqxh99ltpqds5]

Hi Marlinton, I tried searching for the dlm log. However my latest logs are back in 2019. What should I do? And how does the download network works? I am quite confuse on it.

[Seychelle Dawn5EE8]

Adobe Illustrator keeps showing me the Error and the message says to contact customer support and use the reference code 205 to solve the issue. Can someone help me with this? I can't open the Illustrator and Acrobat. Others are working fine.

[Mylenium]

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error205

Mylenium

[Seychelle Dawn5EE8]

Hi Mylenium,

Thank you for this. 🙂 I've done all the steps but did not worked. PS and Indesign works fine. I just don't understand why just the Illustrator and Acrobat are not working. Is there any way I can do to resolve this?

[Test Screen Name]

You could do as the message suggests: contact customer support. (We are NOT customer support).

[ludovic24097162uzpn]

Adobe me dit "Adobe à rencontrer un problème et doit se fermer - Vous ne pouvez pas utiliser Illustrator pour le moment. Contactez le service clientèle et précisez le code de référence 205 pour savoir comment résoudre le problème", je suis étudiant et mon compte m'est délivré par l'organisme ou je suis la formation.

Merci d'avance

GUIBERT Ludovic

[Monika Gause]

When did this happen?

When you installed?

Or just launching?

[ludovic24097162uzpn]

Bonjour

Je suis sur une version étudiante et illustrator plante au démarrage en me disant

"Vous ne pouvez pas utiliser ILLUSTRATOR pour le moment. Contactez le service clientèle et précisez le code de référence 205 pour savoir comment résoudre le problème"

J'ai essayer de contacter le service clientèle mais étant sous version entreprise car étudiant on me dit que je n'y est pas accès.

Merci d'avance

GUIBERT Ludovic

[Monika Gause]

Is this a different issue than that one? https://community.adobe.com/t5/illustrator-discussions/bonjour-j-ai-un-probl%C3%A8me-au-d%C3%A9marra...

[Anshul_Saini]

Hi @ludovic24097162uzpn,

We are really sorry for the trouble. Error 205 generally occurs when the app is unable to store your profile and licensing information in the secure storage (keychain in macOS and Credential manager in Windows) on your computer.

I would suggest you try the following steps and let us know if it helps:

If you are using a macOS computer:

Lock and unlock the keychain.
Else, log out of your computer and log back in.

If you are using a Windows computer:

Restart Credential Manager.
Else, restart your computer.

If you continue to face Error 205, then I would recommend reviewing any installed security/AntiVirus software that may be interfering with certificates being stored within Keychain Access/ Credential Manager.

Also, signing out and signing in from the Creative Cloud helps resolve the issue in some instances.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks & Regards,

Anshul Saini

[ludovic24097162uzpn]

Problème résolu

Merci

[Anshul_Saini]

Glad to hear that @ludovic24097162uzpn. Could you please confirm which step helped resolve the issue for you?

Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

Thanks!

Anshul Saini

[Joakim24589188nvz2]

I was working on my cloud file in Illustrator, and it crashed the computer, everything including mouse & keyboard went unresponsive.

Upon restarting the computer i got error code 205 in illustrator.

[Monika Gause]

So you rebooted the computer and then got this error code? Or you restarted Illustrator and then got it?

[Joakim24589188nvz2]

i rebooted the computer with the reset-button; then got the code

[Joakim24589188nvz2]

reinstalling seemed to have fixed it, with no noticeable losses

[Srishti Bali]

Hi all,

Sorry about the inconvenience caused by this issue. We are working on it and by the time it is fixed completely, please Sign out and sign in back to the Creative Cloud Desktop app. If that doesn't work then follow the instructions given in this help article. For more details, please refer to this community link.

Regards,

Srishti