Whenever I attempt to save a document in Illustrator CS3, in any format, I get a notice that an unknown error has occurred. There is no error number, and nothing happens afterwards. I have tried saving in every different format, and all the same problem, either the error pops up, or nothing at all happens. I have tried trashing the preferences folder, copying over font folders, and just about everything else listed on these forums (that I can find).
I am running Vista Ultimate, and CS3 Master Collection. It's beyond frustrating that I've spent an extreme amount of money on the product, and the best adobe can come up with is reformatting the drive. This has been installed on a drive that was JUST formatted two weeks ago.
I just started having the file save error this week on a system in our company. No Zune installed, turned off everything I can see tha relates to Acrobat in the Start Up tab in MSCONFIG.
Still having a problem.
Is Adobe typically this slow at resolving these types of problems?
Do they monitor the forum at all?
I see that people are still having problems. Sorry if this just repeats what I wrote above, but it has worked for me.
If you run XP or Vista and have Windows Media Center installed, it will cause you a problem to save if you open it while doing work with Illustrator.
If you pop in a DVD while working, or if Window Media Center starts a recording and you are working on a project in Illustrator, you won't be able to save it unless you,
1. Turn off the Windows Media Center, or DVD Player and
2. Open task manager and disable acrotray.exe.
Then you can save your work in Illustrator.
This morning I got the "unknown error" while saving in Ai. Based on post #52 above, I killed the acrotray.exe process using Windows Task Manager, and was then able to save my file without doing anything extraordinary (menu File => Save).
I am also running XP Media Center. Notes:
1) Yesterday I was able to save in Ai.
2) Last night I started Media Center for the first time in a week.
3) This morning I was unable to save in Ai.
4) Killed acrotray.exe and was then able to save in Ai.
4.1) I've noticed that when unable to save in Ai, rebooting fixes that, but of course also destroys my work (since I can't save it before rebooting.) (((Rebooting turns off the Media Center junk until I specifically restart Media Center.)))
I'm having this same problem. Quite simple artwork file with 2 layers. One minute i saved it, all was good. The next minute i changed the position of one line, and it wouldn't save. I had done absolutely nothing in between these two points except move a line. I don't understand what could possibly go so wrong, and now i can't save it in any way.
The only thing i can do is copy and paste it into a new document, but as doing this pastes everything on the same layer, if i was to have more layers this would be a right pain in the backside to say the least!
this is getting extremely frustrating. I am not able to save OR Print anything in Illustrator. When I choose to save I get the message an unknown error has occured. When I print I get Cannot print the document. I've had CS3 for years and haven't had an issue until the recent months. I don't have zune. Tried the acrotray thing but can't find it. I've enabled and disabled the print spooler. I don't use media center. I have turned off PDF compatibility and so that helped my save issue but I still can't print. What the hell is Adobe doing?! Can't wait for my upgrade to Windows 7 to come so I can explore all kinds of fun new problems.
Not sure if anyone still following this thread (and shame on Adobe for not listening to their users), but was having this same issue (not being able to save from Illustrator CS3). My platform and apps installed:
- Win XP Pro
- Zune 4.02
- Windows Media Player 11
- Adobe CS3
After reading all your posts, here's what worked for me:
* disable acrotray.exe from starting up!!
None of the other items seem to be preventing Illustrator from saving. Can't tell you how many hours I've wasted trying to figure this out, reading posts, losing data, etc.
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