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Any Illustrator v25.0.1 later won't open CAD drawings DWG DXF - Getting error 2067 while opening

Forum|Forum|5 years ago
November 11, 2020
26 replies
32904 views

Hi, I've been used to opening vector drawings from Gerber in ai format in Illustrator but since the new update I'm no longer able to open any of these files. I get a dialogue box with options to chose Text or AutoDesk Real DWG, but none of the options work. Selecting the text option just shows garbled text and the AutoDesk Real DWG option produces an error message: The operation could not be completed because of unknown error 2067. Has anyone else had this experience? Does anyone know how to fix this??? Many thanks for your help!

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Correct answer Anshul_Saini

Hi All,

I understand that some of you have been experiencing difficulties with opening or importing DXF/DWG files in Illustrator. I want to assure you that the product team has worked diligently to resolve this issue.

After careful investigation, it has been determined that the problem is with the DXF/DWG files themselves. They were not created in accordance with the proper file format specifications, and as a result, they are causing errors when attempting to open or import them in Illustrator.
Note: Illustrator uses the latest AutoCAD library licensed from Autodesk to open, import, and export DXF & DWG files.

Please note that the older versions of AutoCAD also experience difficulty with opening these malformed files. If you come across any DXF/DWG files that can be opened in the latest versions of AutoCAD but not in Illustrator, please report this as a separate issue in a new post and share the file with me via DM for further investigation. Our team will do their best to resolve any bugs that may exist.

It's worth mentioning that Illustrator versions 25.1 and below were able to open/import these files because they used a different library, which did not strictly check the DXF/DWG files for conformance. However, due to the lack of support for recent OS upgrades, Illustrator has switched to the latest AutoCAD library from Autodesk for opening, importing, and exporting DXF/DWG files. Unfortunately, the older versions of Illustrator are no longer available in Creative Cloud due to Adobe policy. However, you may try the suggestion in this community post to install an older version.

Additionally, it is important to note that other third-party apps may also export DXF/DWG files using older AutoCAD libraries that may not open in Illustrator. If you encounter such files, please report them to the application that created them for a potential fix in future releases.

Thank you,

Anshul Saini

#Marking as correct for visibility

Anshul_Saini

Correct answer

Community Manager

Hi All,

I understand that some of you have been experiencing difficulties with opening or importing DXF/DWG files in Illustrator. I want to assure you that the product team has worked diligently to resolve this issue.

After careful investigation, it has been determined that the problem is with the DXF/DWG files themselves. They were not created in accordance with the proper file format specifications, and as a result, they are causing errors when attempting to open or import them in Illustrator.
Note: Illustrator uses the latest AutoCAD library licensed from Autodesk to open, import, and export DXF & DWG files.

Please note that the older versions of AutoCAD also experience difficulty with opening these malformed files. If you come across any DXF/DWG files that can be opened in the latest versions of AutoCAD but not in Illustrator, please report this as a separate issue in a new post and share the file with me via DM for further investigation. Our team will do their best to resolve any bugs that may exist.

It's worth mentioning that Illustrator versions 25.1 and below were able to open/import these files because they used a different library, which did not strictly check the DXF/DWG files for conformance. However, due to the lack of support for recent OS upgrades, Illustrator has switched to the latest AutoCAD library from Autodesk for opening, importing, and exporting DXF/DWG files. Unfortunately, the older versions of Illustrator are no longer available in Creative Cloud due to Adobe policy. However, you may try the suggestion in this community post to install an older version.

Additionally, it is important to note that other third-party apps may also export DXF/DWG files using older AutoCAD libraries that may not open in Illustrator. If you encounter such files, please report them to the application that created them for a potential fix in future releases.

Thank you,

Anshul Saini

#Marking as correct for visibility

D

defaulty9jgz9u72n1x

Participant

This seems to be a bit odd, I'm exporting from an Autodesk Product, and I cannot open it in Adobe's Product. That's an Adobe problem. DXF files do have versions. I think explicitly providing a list of the supported versions for DXF would be helpful and give me the information I need to decide if Adobe will continue to be part of my workflow.

K

Koen-Schrauwen

Known Participant

I have also had this issue for a long time. What worked for me was to check if the Autocad file has any xrefs or referenced files. If the file has these referenced files I get the error while importing into Illustrator. So just remove the xrefs and try again. Hope this works for you.

Greetings from the Netherlands.

K

Koen-Schrauwen

Known Participant

Dear Adobe,

There is still no real fix for this issue. I'm on a intel Mac running Illustrator 26.5 and I still can't open a .dwg file without getting the 2067 error. I have to rely on a older version of Illustrator to open these files for.

So once again the request to please look into this problem and fix it.

C

Christoph Winter

Participant

Same here ... somehow it was working about a week ago. It might be that there was auto installation of an update, so that might be the reason.

Do any of you have a workaround to produce AI files out of DWGs so I can somehow continue working?

Z

Zoe Uberoi

Participant

I tried all the updates suggested but it did not work for me. In the end I had to ask the pattern makers to export pdf files instead of dxf files and I'm able to use those now.

M

mildintelligence777

Participant

Having this same issue in June 2022, v26.3.1. Has this not been fixed???

O

Olcay Cotterall

Participant

I've was getting frustrated trying to work out why it wasnt working. I'd left an xref in the CAD file which was messing things up. Once that was detached it worked fine. I'm using version 26.1.

J

jmcbride

Participating Frequently

I'll give that a try. Thanks for the suggestion.

Anshul_Saini

Community Manager

Hi All,

We are sorry about the trouble. This issue was fixed in v25.0.1, but it has resurfaced in the later releases. I have forwarded this issue to the product team, and they are currently working on it. I would suggest you all to please be patient and stay tuned for the updates. If you need your DXF or DWG files converted into Illustrator files, please DM your file to me, and I will try my best to deliver it to you.

Regards,

Anshul Saini

J

jmcbride

Participating Frequently

I've seen this asked 100 different ways in the lasy year. DOES ILLUSTRATOR OUTPUT TO DXF? Simple freaking question. I have updated Illustrator and CANNOT output dxf's. DOES ILLUSTRATOR OUTPUT TO DXF?

We absolutely need an honest answer to this question, because if it cannot and it seems as if it DOES NOT WORK WITH AUTOCAD files in or out, we will need to find other software that can. Please provide us with an adequate answer.

Anshul_Saini

Community Manager

Hi @jmcbride,

I can understand your frustration. Illustrator supports both DXF and DWG files format, and we are aware that some specific DXF/ DWG files are not opening, and some of the users are unable to export to DXF/DWG. If you are unable to export, then I would request you to share a few more details like:

Please confirm your exact version of OS & Illustrator
Are you using an M1 Mac device?
What is the size/ resolution of your canvas/ Artboard?
Is this happening while exporting a specific file or all?
Would it be possible for you to share a sample file with us? You can upload it to the Creative Cloud, Dropbox, Google Drive, or any other similar service and share the download link here or via DM with me. I'll check it at our end.

Looking forward to your response.

Thanks & Regards,

Anshul Saini

K

Koen-Schrauwen

Known Participant

I was very hopefull that, with the latest big update from Illustrator 2021 to Illustrator 2022, this issue finally would have been fixed, but NO. I've been using Illustrator 2022 (26.0.1) for a couple of weeks now and the issue of not opening DWG or DXF files still persists, is not solved. I've tried saving in different versions in Autocad as well to see if this might solve the problem but with no succes.

The only version that still works for me right now is Illustrator 2020, version 24.3.1

I'm on a Mac running Big Sur, 11.6.1

We need a solution that works, not "useless" updates.

nicolew40202528

Participant

Hi all!

Much like many of you I've had this same issue for the last year. Today I figured out what has caused it for a Gerber DXF export which may hopefully help someone else given Adobe seem to be entirely useless at addressing it 🙂

I get DXF files from an external company (they use Gerber) and for us, the error causing AI not to open the file was due to an annotation made within Gerber that seems to be no longer supported within AI (it was a foldline annotation in this case). It's possible that there's been a change in what elements AI can read in recent updates and that's what's causing the issue.

May not be of help but may hopefully solve a problem for others?

S

SpiritusTD

Participant

Hey Nicole!

This is definitely more helpful than Adobe so far 🙃

Out of curiousity, do you know which specific Gerber program the external company is using?

The majority of my files come from Gerber Cutworks/Designer, although I suspect the program you're speaking of is Gerber Accumark/PDS...

Thanks!

txhoyt

Participant

It's been a while since I've needed to use Illustrator in my workflow - today I did.

So, I tried to open a DWG from Autocad 2021 and it locked Illustrator up immediately - "Not responding" for several minutes before I killed the program. Then I remembered that I've had this problem for years now when I first installl the program going all the way to the CS versions...

The solution I found back then - which I just tested and it worked is - to DISABLE "GPU performance" in the Performance tab of the Prefences dialog box and retart Illustrator.

My DWG files opened in the sanp of a finger.

I hope this helps some of you.

-Chris

J

Jønne5CD5

Participant

Brilliant Chris

Good thinking - it works

Joy, Thanks

S

SpiritusTD

Participant

To @Srishti Bali and the rest of the team at Adobe.

I am a Technical Designer with my company, and I use several apps within the Creative Cloud for my job; primarily Illustrator.

First, I feel it is necessary to note that it has almost been an entire year since this issue first arose and nine months since it has mistakenly been marked as solved. Although, it is obviously still a problem, and clearly unsolved.

I first came across this issue several months ago, and after completely uninstalling the entire Creative Cloud, and reinstalling it, it somehow fixed itself. Then, yesterday (October 26, 2021), I received the error notification again, and no matter what settings I used, it would not open a DXF file. This morning (October 27, 2021) I received a notification that Adobe Illustrator had an update that needed to be installed. I was excited, as I thought this would allow me to open DXF’s once again. I quickly learned that this was not the case, and I am still unable to open any DXF files even with the most recent Illustrator v. 26.0 update.

Just like the other people on this thread, I am a professional who relies on Illustrator for my job. There are several deadlines that require the software’s that I use to function correctly each time. I may have just recently encountered this issue, but I cannot begin to fathom the frustrations of those who experienced this last year. It has already hindered my workflow, including deadlines, and I have only had this problem for two days.

Like many others who are requesting assistance, rather than a halfhearted suggestion, I would like an actual solution. This may be a bug in the software, or it could be that we’re missing a step on the side of the end-user. Regardless this requires more than the one response from Adobe, coming two months after the initial query, with no response since, nine months after that.

It is frankly unprofessional for Adobe to allow this error to go on for so long and offer minute help to resolve it. They are a supposed leader in the software industry, which should hold them to a higher level of customer service and satisfaction. Two important components of a business, that Adobe has shown little regard for.

It is a small issue, that is having a large impact on the professional lives of many of their clients. One would think that Adobe has enough dedication for their customers and their own reputation to address any reoccurring errors, no matter how small they may be. The longer this issue is unresolved, it is reasonable to assume that Adobe no longer has that dedication.

I hope that this issue will be corrected soon, as I have already begun looking into alternative softwares to solve this problem so that I can continue with my work process. I feel it is a safe assumption to think that others are doing the same.

rdls123

Participant

Hi Srishti, has this been resoved yet?

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