Application Frame disappears offscreen, won't stay onscreen after I reset it.

[dugost]

I'm running Illustrator CC 2015 on a 27" iMac under Sierra 10.12.6. It has started the annoying behaviour of opening with the Application Frame fully off-screen. This post (Illustrator 2017 Application Frame opens offscreen on second monitor and i can't reset it to be full... ) helped me get it back by changing my resolution to reveal the frame and dragging it out to be maximized.

However, after quitting Illustrator it refuses to retain that screen setting. Each time it opens now with the Application Frame off-screen again.

Does anyone know how I can force Illustrator to keep the Application Frame on-screen from now on?

[Monika Gause]

So you already moved the positions of your monitors around? Or exchanged first and second screen?

[dugost]

No, I'm only using the single monitor of my iMac. That thread led me down the right path by reminding me that I could change my resolution to reveal a portion of the Application Frame. When I did that I was able to maximize it, reset my resolution and then maximize it again for my entire screen's native resolution.

It's just that each time I reopen Illustrator it doesn't remember the last placement of my Application Frame and sets it off-screen again. I need to know how to force it to appear where it should be each time I launch Illustrator.

[Monika Gause]

DO you use any of these virtual desktop functions - like Spaces or whatever it's called?

[dugost]

Yes, I use Spaces. I've tried moving Illustrator's window to another Space but it ends up hidden no matter where I move it.

I'm at a loss to figure out how to keep it where it should be. Unless there's a fix for this, I'll have to turn off Application Frame and stick with Application Bar instead. It stays where it's meant to be.

[Monika Gause]

I am using two monitors - one of them often switched off.

On top of that my graphic card is not fully supported by Apple and supports 3 monitors.

You can bet on which monitor Illustrator will open 😄

I assume one of the parties here just can't handle all this virtual screen stuff.

[dugost]

I do find Illustrator to be the one app that causes more trouble than the others but Photoshop and InDesign give me no trouble with Spaces at all. I may have to simply reset Illustrator entirely somehow.

[JonathanArias]

i have had this issue for months, an i am on two screens. i launch it and the pallet window on the main monitor is outside the screen.. whats the answer?

i keep resetting my workspace. lol

[dugost]

I was really hoping resetting a workspace would do the trick but no luck there either. I got the Application Frame set up like I wanted it, saved it as a New Workspace then quit. Upon reopening, the frame was still off-screen and choosing my new workspace and resetting it did nothing to fix it. Thanks for the suggestion though.

[Amprsnd]

Same Problem, Found Solution.

- We had used a second display which, after using, caused this bug. The bug remained after all suggested steps of gathering, restarting, having 'application window' checked made display entirely disappear, etc.

- Solution. Plug your Comp back into the/a second monitor > Start InDesign (Should still have issue) > Make sure 'Application Window' is checked on (Display should disappear in its off-screen purgatory) > Quit ID then Restart > Window + Pasteboard should be fully + seamlessly integrated without any 'floating windows' or gaps in display.

Best,

Amprsnd   

[Srishti Bali]

Hi dugost,

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

[oliviaf60503764]

I lost my main InDesign window, the one with all the essentials at top. It's hidden between my 2 monitors (I have a MacBook Pro paired with an LG 4K monitor. Not sure how to get it to appear again. I can see my design file window just fine. It's the main application home base window that is gone. I tried swapping monitor positions in System Preferences to no avail. Rebooted. Relaunched InDesign. Nothing works. Ugh!

[Monika Gause]

Try and reset the workspace.

Try and disconnect the second monitor. Then restart the computer.