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M
magritte
Participant
January 24, 2010
Answered

arrow keys not working in illustartor

  • January 24, 2010
  • 11 replies
  • 173418 views

Hi,

I am working on Illustrator on Mac 10.5.8 and I use a lot the arrow keys(page up,page down) with combination with shift, but suddenly they stop working,that happens only in illustrator,if i want to use them to scroll on a web page they work fine.

so i was wondering what happend,and how can i fix that?

Thanks!!

    Correct answer Monika Gause

    ItsRainingRobots  schrieb

    Alright- it took four re-starts, but now it's okay? This is ridiculous.

    Other software interferes with it.

    Also: when you don't restart your computer for several days or even weeks, it will utimately mess itself up completely.

    11 replies

    Aaron Ncz
    Aaron Ncz
    Participating Frequently
    April 22, 2024

    This sh!t happened to me today. Somehow some way Illustrator set the keyboard increment to 0.1pt. God knows how and why. Thanks for the thread.

    cent_
    cent_
    Participant
    February 28, 2022

    I had this same issue, and realized that I had put 'View > Snap to pixel' off.. now it works again

      Shepsketch
      Shepsketch
      Participant
      September 22, 2023

      This was my problem too. It works after turning 'snap to pixel' on. Thanks!

      S
      Samridhi5E14
      Participant
      January 27, 2022

      I was doing my work but suddenly my "z" key stopped working in illustrator (still isn't)...... now that's the problem. It is working absolutely fine in typing but I cant zoom in or out through my shortcut key. *scream and cries* hELP

      Eliyah Gevalt
      Eliyah Gevalt
      Participating Frequently
      January 27, 2022
      Restart ets. If not you can change the sho
      Eliyah Gevalt
      Eliyah Gevalt
      Participating Frequently
      September 30, 2021

      1st restart the app (after making sure the Increment in settings isn't set to 0 which it shouldn't be)

      if not - restart the comp

      V
      VBL2
      Known Participant
      August 25, 2020

      same problem here. I hate Illustrator. BRING BACK FREEHAND ... PLEASE!!

      wax lily
      wax lily
      Inspiring
      October 26, 2018

      I was experiencing this after the newest Illustrator update & was getting worried my keyboard was wonky. Cleared pref files and restarted computer, and that fixed the problem!

      I
      ItsRainingRobots
      Participant
      August 30, 2018

      I'm having the same problem now. I checked the keyboard increments- nothing has changed. I haven't installed anything new or done anything at all since I last used illustrator. Went to bed last night and turned it off, turned it back on this morning and now the arrow keys won't move objects. For as much as I pay for this software, I'm getting really sick of all these random little bugs that just "pop up."

      Tried re-starting the software, didn't work for me :/

      I
      ItsRainingRobots
      Participant
      August 30, 2018

      Alright- it took four re-starts, but now it's okay? This is ridiculous.

      Monika Gause
      Community Expert
      Monika GauseCommunity ExpertCorrect answer
      Community Expert
      August 30, 2018

      ItsRainingRobots  schrieb

      Alright- it took four re-starts, but now it's okay? This is ridiculous.

      Other software interferes with it.

      Also: when you don't restart your computer for several days or even weeks, it will utimately mess itself up completely.

        S
        sujay m
        Participant
        June 29, 2018

        I have just restarted illustrator and the scroll arrows are working again

          M
          maxevent
          Participant
          January 10, 2018

          Hello. I have this same problem since my last update in Illustrator CC. Objects won't move anymore when using my arrow cursors. In my settings, it seems that all is ok, but it won't move. Does anybody know of any other setting i could check? In the other Adobe apps, i don't have this problem. My arrows are working in Indesign & Photshop, just not in illustrator.

            M
            marcios16835395
            Inspiring
            February 7, 2018

            I'm with the same problem

              M
              maxevent
              Participant
              February 7, 2018

              For me, it was actually resolved with the latest update, so my illustrator is working fine now

                J
                JanelS5
                Participant
                April 14, 2010

                I just looked in Google for the answer to this too.  I tried to nudge an object and nothing happened.  Well my problem was in Preferences - General - Keyboard Increment had somehow been set to zero.  I put in 1 px and it's back to normal now  :-)

                  A
                  Anonymous
                  December 13, 2015

                  Thank you so much your solution for arrow keys not working did the trick. The apple store meant well and they are usually awesome but misinformed me in one to one saying my computer did not have the capacity to make the arrow keys work. I tried the solutions suggested from several posts including command alt shift at opening of Illustrator to command P + R . None of those solutions worked. Your solution did. Thank you!

                    S
                    sharon98BC
                    Participant
                    September 17, 2020

                    A savior

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