arrow keys not working in illustartor

[magritte]

Hi,

I am working on Illustrator on Mac 10.5.8 and I use a lot the arrow keys(page up,page down) with combination with shift, but suddenly they stop working,that happens only in illustrator,if i want to use them to scroll on a web page they work fine.

so i was wondering what happend,and how can i fix that?

Thanks!!

[Wade_Zimmerman1]

There are several programs that can interfere with the use of the shift key and several other keys, like certain versions of Entourage and Quicken.

but the arrow keys I do not recall being an issue.

What you can try is to go to Users/Username/Library/Preferences/Adobe Illustrator (version number) Settings folder and thras that folder first quitting Ilustrator.

Or if that is not working see if you create a new user account and log into that aaccount and see if the problem still exist if not then there is probably a conflict of somekind you will do best then to do a search on the forum or google for Arrow keys do not work in your version of Illustrator

youy should always give more information lkike what version of AI or if you have plug ins or installed new fonts or plug ins or other software or updates.

[JanelS5 · Accepted solution]

I just looked in Google for the answer to this too.  I tried to nudge an object and nothing happened.  Well my problem was in Preferences - General - Keyboard Increment had somehow been set to zero.  I put in 1 px and it's back to normal now  🙂

[Guest]

Thank you so much your solution for arrow keys not working did the trick. The apple store meant well and they are usually awesome but misinformed me in one to one saying my computer did not have the capacity to make the arrow keys work. I tried the solutions suggested from several posts including command alt shift at opening of Illustrator to command P + R . None of those solutions worked. Your solution did. Thank you!

[sharon98BC]

A savior

[Lead Foot Media]

Thank you for the fix

[alisont98845678]

WOW! thank you so much!

[Manuela Gomes Igreja]

obrigada

[CedrikM1]

THANK YOU. THIS WORKED.

[Depone00]

Thanks for the solution. This was the answer for anyone looking. My increment had changed to 0.00000025 in and was not noticeable.

[alexandraPB]

Thank you!! I've been stumped on fixing this for ages! Sooo helpful 🙂 

[Godwin Janarthan]

Oh man thanks a lot, its works well !! now I understood how to increase and decrease the value!

[Beingg]

Thanks soo much........that was driving me crazy

[deepikavictor]

Thank you! This worked for me!

[eve5FD1]

Thank you ! This is the answer and works for me !

[afreenn21459047]

Oh my gosh this worked, thank you! My increment was set to 0.00001 pt. I thought I was going crazy, because I felt like I was seeing an optical illusion of slight movement! 

[Rob Roy Medina]

thanks lods

[Zara0D4C]

I this does not work than go Edit> Preferences>General and click reset your preferences...  before doing this kindly save your current work ..... as the illustrator will close the window. 

[shovon5EF8]

Just oww! Thank you so much. it is working. 

[Dr Dev]

Man youre a GOD xD 
thanks for sharing this ❤️

[Eliyah Gevalt]

This happened to me after updating software on mac and my Increment wasn't set to 0. I changed it back anf forth and it didn't help antil I restarted illustrator.

[mavis32821898e7rt]

thank you 

[Наталья341678122en5]

Спасибо. Сработало.

[maxevent]

Hello. I have this same problem since my last update in Illustrator CC. Objects won't move anymore when using my arrow cursors. In my settings, it seems that all is ok, but it won't move. Does anybody know of any other setting i could check? In the other Adobe apps, i don't have this problem. My arrows are working in Indesign & Photshop, just not in illustrator.

[marcios16835395]

I'm with the same problem