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arrow keys not working in illustartor

Explorer ,
Jan 24, 2010 Jan 24, 2010

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Hi,

I am working on Illustrator on Mac 10.5.8 and I use a lot the arrow keys(page up,page down) with combination with shift, but suddenly they stop working,that happens only in illustrator,if i want to use them to scroll on a web page they work fine.

so i was wondering what happend,and how can i fix that?

Thanks!!

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Performance , Tools

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correct answers 2 Correct answers

New Here , Apr 13, 2010 Apr 13, 2010

I just looked in Google for the answer to this too.  I tried to nudge an object and nothing happened.  Well my problem was in Preferences - General - Keyboard Increment had somehow been set to zero.  I put in 1 px and it's back to normal now  🙂

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Community Expert , Aug 30, 2018 Aug 30, 2018

ItsRainingRobots  schrieb

Alright- it took four re-starts, but now it's okay? This is ridiculous.

Other software interferes with it.

Also: when you don't restart your computer for several days or even weeks, it will utimately mess itself up completely.

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New Here ,
Feb 07, 2018 Feb 07, 2018

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For me, it was actually resolved with the latest update, so my illustrator is working fine now

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New Here ,
Feb 26, 2018 Feb 26, 2018

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thank you so mush

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New Here ,
Apr 02, 2018 Apr 02, 2018

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I have the same problem here in Illustrator 22.1. I checked the Keyboard Increment text area, and it is filled in appropriately, but the Arrow keys still won't budge an object.

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Explorer ,
May 14, 2018 May 14, 2018

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Yep, I have same problem in 22.1.

Arrow keys wont nudge anything anywhere.

This is a brand new install of Win 10 and AI. I hadnt been into prefs, but have having found htis post have checked and its correct.

Tried restart os and app etc but still doesnt work.

Thanks for any solution

l.

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Explorer ,
May 14, 2018 May 14, 2018

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and there we are I just reset prefs again its working now.

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New Here ,
Feb 18, 2022 Feb 18, 2022

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I´m having the same problem and I´ve done the latest update. Does anybody know what I could do?

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New Here ,
Jun 29, 2018 Jun 29, 2018

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I have just restarted illustrator and the scroll arrows are working again

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Community Beginner ,
Aug 30, 2018 Aug 30, 2018

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I'm having the same problem now. I checked the keyboard increments- nothing has changed. I haven't installed anything new or done anything at all since I last used illustrator. Went to bed last night and turned it off, turned it back on this morning and now the arrow keys won't move objects. For as much as I pay for this software, I'm getting really sick of all these random little bugs that just "pop up."

Tried re-starting the software, didn't work for me 😕

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Community Beginner ,
Aug 30, 2018 Aug 30, 2018

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Alright- it took four re-starts, but now it's okay? This is ridiculous.

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Community Expert ,
Aug 30, 2018 Aug 30, 2018

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ItsRainingRobots  schrieb

Alright- it took four re-starts, but now it's okay? This is ridiculous.

Other software interferes with it.

Also: when you don't restart your computer for several days or even weeks, it will utimately mess itself up completely.

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Explorer ,
Jan 28, 2019 Jan 28, 2019

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This was not the answer. The answer is below in another comment. Please change the solution to that comment.

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Explorer ,
Oct 26, 2018 Oct 26, 2018

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I was experiencing this after the newest Illustrator update & was getting worried my keyboard was wonky. Cleared pref files and restarted computer, and that fixed the problem!

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Explorer ,
Aug 25, 2020 Aug 25, 2020

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same problem here. I hate Illustrator. BRING BACK FREEHAND ... PLEASE!!

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Explorer ,
Sep 29, 2021 Sep 29, 2021

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1st restart the app (after making sure the Increment in settings isn't set to 0 which it shouldn't be)

if not - restart the comp

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New Here ,
Jan 27, 2022 Jan 27, 2022

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I was doing my work but suddenly my "z" key stopped working in illustrator (still isn't)...... now that's the problem. It is working absolutely fine in typing but I cant zoom in or out through my shortcut key. *scream and cries* hELP

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Explorer ,
Jan 27, 2022 Jan 27, 2022

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Restart ets. If not you can change the sho

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New Here ,
Feb 28, 2022 Feb 28, 2022

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I had this same issue, and realized that I had put 'View > Snap to pixel' off.. now it works again

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New Here ,
Sep 22, 2023 Sep 22, 2023

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This was my problem too. It works after turning 'snap to pixel' on. Thanks!

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Explorer ,
Apr 22, 2024 Apr 22, 2024

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This sh!t happened to me today. Somehow some way Illustrator set the keyboard increment to 0.1pt. God knows how and why. Thanks for the thread.

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