Artboards suddenly became white, nothing could be viewed, file can't be saved, no recovery files

[Mariela_Hristinova]

Working on a MAC BOOK PRO.

I had several files open in Illustrator. One of them used an Adobre font, which was a first time using such for the new version. I saved and closed this file. But later this happened to my other file with 4 artboards almost ready for export. They became white. First a Google font Poppins I use every day did not want to change color and then it changed the text box background instead of the text. I lost my patience and ourlined it to manipulate as I want. Then this error dialogue popped uop and all was lost. Nothing I did saved my file successfully. Then I force quit hoping there will be a recovery file. No. Nothing. An hour of work lost. Considering reerting to the old version.

[Anubhav M]

Hello @Rusenliika,

I'm sorry to hear about your experience. Could you share more details, like the exact version of the OS/Illustrator installed, and if you're encountering this problem with new files as well, so we can better assist you?

Looking forward to hearing from you.

Anubhav

[Mariela_Hristinova]

Version is 30.0.

iOS version is MacOS Sequoia ver. 15.71.

The problem appeared on a freshly installed iOS veersion and Adobe AI version. New file. I pasted a photo from an old file. And I can't think of more details.

[Anubhav M]

Hello @Rusenliika,

Sorry for the delayed response. I hope the problem is resolved by now. If not, please share a link to a sample file and your System Info (Help>System Info) after uploading it to a file-sharing service, so I can review it with the team.

Looking forward to hearing from you.

Anubhav