Auto-Kerning on selection not allowed, since when!?!!

[iwm_evan]

The newest version of Adobe Illustrator seems to have a problem with auto/optically kerning my font's. Can someone tell me if something's broken or if I did something wrong. It seems like something is broken because I can't even click ok to clear the alert that pops up. This is a screen grab of the error I am getting. I totally understand what it is saying I have just never had this problem before in the old Illustrator.

I don't even get a chance to hover over the auto selection and this pops up.

[S_Gans]

Hi. Please let us know which operating system you're using. For me, on MacOS 10.12.6 Sierra, it works just as expected:

[michelew83603738]

You are highlighting characters rather than selecting them where you see the baseline. You need to press escape in order to get out of this and yes it happens to me as well. This did not happen in older versions of Illustrator, but you are supposed to select, not highlight the text when changing the auto-kerning/optical/metrics. You will get this same waring if you highlight individual letters that you are trying to kern, even in older versions of Illustrator.

[iwm_evan]

Try manually kerning your type first and try to change to Auto or Optical Kern. Let me know if that works, cause you could be on to something.

[myrnavick]

Did you happen to figure this out? I paste graphs from Excel into Illustrator and have always used the Auto or Optical Kern option. With this update 22.0.1, I can't do it no matter how I select the type. I'm getting the same error message you received and extremely frustrated.

[iwm_evan]

So. I manually kerned some letters, and then I went to click the Auto, Metrics, or Optical button to reset. I have not been able to find a way to reverse my manual kern by clicking the obvious buttons. My best solution so far is reverting to ver 21 of Adobe until they have this sorted.

The reason I don't think this is some new feature or possible an OS is because when I open Photoshop, InDesign and even After Effects the option to return to a preset kern works.

[iwm_evan]

So in short, I haven't been able to find a fix except choosing a legacy version of the software.

[myrnavick]

Thank you.

I did find that this has been reported as a bug to Illustrator and as of Oct. 26, Adobe is looking into the issue.

A workaround posted by Ankit from the Illustrator team:

Thank you for reporting the issue.This is Under review.
We are able to reproduce this issue in house.
I would request you to use the below steps and see if this resolves your issue as a workaround:
Step1: Press Escape,Spacebar or Enter Return to dismiss the dialog.
Step 2: Set cursor in field, type 0, then use dropdown to choose Auto.

Regards
Ankit Goyal

[AshutoshChaturvedi · Accepted solution]

We have a fix and is available in the pre-release build. Please visit http://adobe.ly/1Q3rCPI and get the latest build titled Adobe Illustrator CC 22.0.2  - Hot Fix.

This build is of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

[CozyMiel]

I'm sorry to say, this is still an issue and its 3 years later... I was using illustrator regularly earlier this year (On a mac) and wasn't having any problems. Now I'm on a PC and I've just started up using illustrator again, How can I fix this?

(added my own screenshot)

[captainredbeard]

still an issue, 3 more years.... Just happened to me. 😞 

[Monika Gause]

Exactly what did you select?

[Anubhav M]

Hello @captainredbeard,

We apologize for any frustration you may be experiencing with technical issues. Could you please provide us with more information such as the specific version of your OS/Illustrator, system configuration (CPU/GPU/Memory), a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), and a screen recording of the issue (accessible through https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...)? This will allow us to investigate the matter further. We appreciate your cooperation and look forward to hearing back from you.

Thanks,

Anubhav

[judypwdy]

This issue is back, MArch 2024. Any advice?

[Ton Frederiks]

Can you describe the exact steps that give you the error message?

[judypwdy]

Hi Ton,

Whichever font I use, when I go to  change the kerning it is greyed out.

If I try to click the up and down arrows instead of a preset amount I get this message:

[Ton Frederiks]

Because you have selected multiple characters, that's tracking.

Click with the text cursor between 2 characters to kern; adjust the spacing between 2 characters.

[judypwdy]

I don't know why I didn't know this...

Thank you!

[Ton Frederiks]

Good to hear you know now 🙂

[judypwdy]

I've also just realised that you have already explained this to someone else in the thread. Sorry for wasting time but thank you for being so helpful despite already explaining it before! Much appreciated.

[Ton Frederiks]

It can only be Auto, Optical or Metrics for an extended selection. If you try to enter a value you will get that message.

[1980Hanley]

Hi all, I've got this issue today , 2023.

Using Windows 10 (10.0.19045)

Can't find a soltution on the net, just lots of people complaining about it since 2017.  

When I use the selction tool to select the font and click V/A to adjust kerning I get the error. 

[1980Hanley]

in version 28.0, which I ecently updated to.  Going to uninstall and try prev version

[Monika Gause]

Exactly where do you click?

I have no problems setting it to Auto or Optical

[1980Hanley]

I use the selection tool to click on the word and then click the arrows on V/A  and I get the error.  This is the same on Auto, Optical and Metrics.  The values are greyed out other than 0.