Black box appearing, unable to see artwork, unable to save document.

[karoline_0992]

I was drawing, clipping and adjusting my artwork when suddenly a black box appeard for a few seconds, and when i zoomed out all artwork disappeared. When marked in the layers channel, i'm able to se that everything is there, but i cannot really see it. then, after zooming a bit in i can see everything, but when trying to start edit, i'm unable to do any changes other than delete. when trying to save the document, an unknown error occurs, wanting me to save the document to contact support - but the problem is that im unable to save... i managed to export as a png, but first try non of the lines were visible. second try i removed visibility on all other layers than the painting lines, and then the lines were visible, but the black box were too (see attached image). Im really scared to loose all my artwork and hope to get some help from you guys.

[karoline_0992]

This error box is shown when im trying to delete the black box that messed it all up:

[karoline_0992]

I was able to move this object to a new layer and delete it. Now i'm able to see all artwork and content, but unfortunately still not able to save the document.

[Monika Gause]

The warning suggests that you have a graph in that document. Is that the case? What did you do to this graph? Apply styling? A custom graph design?

[Srishti Bali]

Hi @karoline_0992

Along with the questions @Monika Gause has asked, could you try copying all the content into a new file and see if you're able to save it?

Additionally, please confirm whether the file is a cloud file (.aic) or a local Illustrator file (.ai) saved on your machine.

Regards,

Srishti