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Hi all.
Recently, I have been unable to use Illustrator (and Photoshop). Opening the application results in this black screen. I am on the 24.1.3 version of the app, and I use a Macbook Pro, updated to the latest possible version. Attached is the screenshot from when I open Illustrator. What should I do?
I am with a windows PC. The trick that helped me was to install the latest Visual C++ Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019.
Good Luck,.
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First things to try:
Reboot the computer
Reset preferences
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Thanks for the response, but rebooting the laptop and resetting preferences didn't help. The same screen still shows. How should I proceed?
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This sounds like an issue with your system to me. I would suggest contacting Adobe Customer Care https://helpx.adobe.com/support.html?promoid=RGJ8NLP8&mv=other. They can run a diagnostic on your system which cannot be done here in the user to user forum. You may also want to contact Apple Customer Support to see if you have a hardware problem.
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Hi there,
Sorry to hear about this trouble. I am hopeful that the issue was fixed by the support team. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722) and let us know how it goes.
Regards,
Srishti
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I am with a windows PC. The trick that helped me was to install the latest Visual C++ Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019.
Good Luck,.