• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Black screen in Illustrator

New Here ,
Jun 02, 2020 Jun 02, 2020

Copy link to clipboard

Copied

Hi all.

 

Recently, I have been unable to use Illustrator (and Photoshop). Opening the application results in this black screen. I am on the 24.1.3 version of the app, and I use a Macbook Pro, updated to the latest possible version. Attached is the screenshot from when I open Illustrator. What should I do?

Screenshot 2020-06-02 at 9.55.43 PM.png

TOPICS
Performance

Views

2.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Jul 01, 2020 Jul 01, 2020

I am with a windows PC. The trick that helped me was to install the latest Visual C++ Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019. 

Good Luck,.

Votes

Translate

Translate
Adobe
Community Expert ,
Jun 02, 2020 Jun 02, 2020

Copy link to clipboard

Copied

First things to try:

Reboot the computer

Reset preferences

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 02, 2020 Jun 02, 2020

Copy link to clipboard

Copied

Thanks for the response, but rebooting the laptop and resetting preferences didn't help. The same screen still shows. How should I proceed?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 02, 2020 Jun 02, 2020

Copy link to clipboard

Copied

This sounds like an issue with your system to me. I would suggest contacting Adobe Customer Care https://helpx.adobe.com/support.html?promoid=RGJ8NLP8&mv=other. They can run a diagnostic on your system which cannot be done here in the user to user forum. You may also want to contact Apple Customer Support to see if you have a hardware problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 01, 2020 Jul 01, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this trouble. I am hopeful that the issue was fixed by the support team. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722) and let us know how it goes.

 

Regards,

Srishti

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 01, 2020 Jul 01, 2020

Copy link to clipboard

Copied

LATEST

I am with a windows PC. The trick that helped me was to install the latest Visual C++ Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019. 

Good Luck,.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines