Black screen in Illustrator

[weilinss]

Hi all.

Recently, I have been unable to use Illustrator (and Photoshop). Opening the application results in this black screen. I am on the 24.1.3 version of the app, and I use a Macbook Pro, updated to the latest possible version. Attached is the screenshot from when I open Illustrator. What should I do?

[John Mensinger]

First things to try:

Reboot the computer

Reset preferences

[weilinss]

Thanks for the response, but rebooting the laptop and resetting preferences didn't help. The same screen still shows. How should I proceed?

[Bill Silbert]

This sounds like an issue with your system to me. I would suggest contacting Adobe Customer Care https://helpx.adobe.com/support.html?promoid=RGJ8NLP8&mv=other. They can run a diagnostic on your system which cannot be done here in the user to user forum. You may also want to contact Apple Customer Support to see if you have a hardware problem.

[Srishti Bali]

Hi there,

Sorry to hear about this trouble. I am hopeful that the issue was fixed by the support team. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722) and let us know how it goes.

Regards,

Srishti

[DryVapor · Accepted solution]

I am with a windows PC. The trick that helped me was to install the latest Visual C++ Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019. 

Good Luck,.