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Ruan90
Participant
Jun 16, 2020 12:25 AM UTC
Answered

Blank home screen on Illustrator 2020 on Windows 10

Hi, I have an issue with Adobe Illustrator 2020. 
I just purchased and downloaded it but it for the first time. 
I open illustrator and it brings me to the attached screen the initial start up screen (attachment: "Illustrator") giving me options to start a new file fast, several quick template options i can open but none of them open anything. 
I try to create a new document by clicking File/New but it only opens up a screen that only opens up a new window that is blank with no options or anything to click on. (attachment: "Illustrator 2").
I've tried reinstalling it but it made no difference. 
Please refer to images... And please help!

 

 

{Renamed by MOD}

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Srishti_Bali
Srishti_BaliCorrect answer
Legend
Jun 22, 2020 1:48 AM UTC

Hi Ruan,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722) and let us know how it goes.

 

Regards,

Srishti

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5 replies

Jett23832473ngdv
Participant
Mar 31, 2022 7:04 AM UTC

I have exactly the same problem, my start up window isnt loading, its just blank. Im not tech savvy at all, Ive tried to find an easy solution but cant find one.  Seems a common problem tho.  Seen as we pay so much for this program, you would think they would fix the issue so others arent like me and have absolutely no idea I am meant to do.

Anyone know how to fix this?  Any help would be greatly appreciated

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    Amina5CBF
    Participant
    Nov 2, 2021 12:05 PM UTC

    it was the same issue with me. go to edit>preferences>generel>turn of show home tab+ check on show legacy "file new" interface

     

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      Srishti_Bali
      Srishti_BaliCorrect answer
      Legend
      Jun 22, 2020 1:48 AM UTC

      Hi Ruan,

       

      Sorry about the delay. I am hopeful that the issue was fixed. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722) and let us know how it goes.

       

      Regards,

      Srishti

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      Ruan90Author
      Participant
      Jul 17, 2020 4:25 AM UTC

      Hi Shristi,

       

      No unfortunately that didn't help, the folders pathway to the folders or files I need to change is different to Mac OS which is what the other thread was about, maybe you have a solution for PC? Also I have tried reinstalling several times with not much help. Unfortunately haven't been able to get illustrator to run since I purchased it. 

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      Srishti_Bali
      Srishti_Bali
      Legend
      Jul 26, 2020 6:42 PM UTC

      Hi there,

       

      Sorry for the delayed response. Location for Windows is:

      • CEP folder: C:\Program Files (x86)\Common Files\Adobe\CEP
      • Extensions folder: C:\Program Files\Common Files\Adobe\UXP

       

       

      Regards,

      Srishti

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