Skip to main content
A
Achmad Syarief
Participant
February 9, 2022
Answered

Blank Welcome Page Screen Illustrator 2021/2022

  • February 9, 2022
  • 5 replies
  • 3286 views

Hello, I just re-installing my laptop. I want to install my previous Adobe software like Photoshop, Illustrator, and InDesign. Everything's ok with my photoshop, but there's some bug with my Illustrator and InDesign. The welcome page is only dark grey without any button. I've tried many ways in solved posts but didn't work. How to solve this problem?

 

 

Correct answer Achmad Syarief

(Solved)

After several attempts, the problem is in my NVIDIA Settings. I have to change the preferred graphics processor for Adobe Illustrator to Integrated graphics.

5 replies

multireflex
multireflex
Inspiring
October 16, 2023

...and how did you change those Settings? Because I am experiencing exactly the same, but I can't even access the Preferences. If I click on them, nothing happens

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 18, 2023

    Hello @multireflex,

     

    Sorry to hear about this experience. Would you mind trying the following steps and checking if they help:

    - Close all Adobe applications.

    - Navigate to the following folder:
    (Windows) C:\Program Files\Common Files\Adobe\UXP
    (macOS) Macintosh HD/Library/Application Support/Adobe/UXP

    - Rename the UXP folder to UXP.old
    - Relaunch Illustrator

    Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3M5Z3UM) and share your observations.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

      multireflex
      multireflex
      Inspiring
      October 22, 2023

      ...but I am a MacOS user, and none of these possible solutions I tried and they didn't work. I don't know how to change those NVIDIA preferences or what, my Illustrator f it's a later version than 27.1 open with that black screen and nothing reacts

       

      A
      Achmad SyariefAuthorCorrect answer
      Participant
      March 27, 2022

      (Solved)

      After several attempts, the problem is in my NVIDIA Settings. I have to change the preferred graphics processor for Adobe Illustrator to Integrated graphics.

      A
      Achmad SyariefAuthor
      Participant
      February 10, 2022

      I saw Illustrator and InDesign OS Support up to Windows 21H1 only, but I used the 21H2 version. Will it affect this problem?

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      February 9, 2022

      Please check out this:

      https://community.adobe.com/t5/illustrator-discussions/blank-home-screen-on-illustrator-2020-on-windows-10/td-p/11210542

       

      It has a link to a thread concerning this issue on the Mac, and also the corresponding folder paths for Windows.

      A
      Achmad SyariefAuthor
      Participant
      February 10, 2022

      Yeah i've tried it too, but can't solve this problem

      marliton
      Community Expert
      marlitonCommunity Expert
      Community Expert
      February 9, 2022

      Hi. Please try resetting the preferences: https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

       

      Marlon Ceballos
      A
      Achmad SyariefAuthor
      Participant
      February 9, 2022

      I've tried it also, but doesn't work

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices