Blank Welcome Page Screen Illustrator 2021/2022

Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Hello, I just re-installing my laptop. I want to install my previous Adobe software like Photoshop, Illustrator, and InDesign. Everything's ok with my photoshop, but there's some bug with my Illustrator and InDesign. The welcome page is only dark grey without any button. I've tried many ways in solved posts but didn't work. How to solve this problem?

 

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correct answers 1 Correct answer

Community Beginner , Mar 26, 2022 Mar 26, 2022
(Solved) After several attempts, the problem is in my NVIDIA Settings. I have to change the preferred graphics processor for Adobe Illustrator to Integrated graphics.

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Adobe Community Professional ,
Feb 09, 2022 Feb 09, 2022

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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I've tried it also, but doesn't work

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Adobe Community Professional ,
Feb 09, 2022 Feb 09, 2022

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Please check out this:

https://community.adobe.com/t5/illustrator-discussions/blank-home-screen-on-illustrator-2020-on-wind...

 

It has a link to a thread concerning this issue on the Mac, and also the corresponding folder paths for Windows.

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Yeah i've tried it too, but can't solve this problem

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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I saw Illustrator and InDesign OS Support up to Windows 21H1 only, but I used the 21H2 version. Will it affect this problem?

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Community Beginner ,
Mar 26, 2022 Mar 26, 2022

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(Solved)

After several attempts, the problem is in my NVIDIA Settings. I have to change the preferred graphics processor for Adobe Illustrator to Integrated graphics.

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