Skip to main content
Achmad Syarief
Participant
Feb 9, 2022 1:50 PM UTC
Answered

Blank Welcome Page Screen Illustrator 2021/2022

Hello, I just re-installing my laptop. I want to install my previous Adobe software like Photoshop, Illustrator, and InDesign. Everything's ok with my photoshop, but there's some bug with my Illustrator and InDesign. The welcome page is only dark grey without any button. I've tried many ways in solved posts but didn't work. How to solve this problem?

 

 

Achmad SyariefCorrect answer
Participant
Mar 27, 2022 12:32 AM UTC

(Solved)

After several attempts, the problem is in my NVIDIA Settings. I have to change the preferred graphics processor for Adobe Illustrator to Integrated graphics.

View reply

10 replies

multireflex
multireflex
Inspiring
Oct 16, 2023 1:09 PM UTC

...and how did you change those Settings? Because I am experiencing exactly the same, but I can't even access the Preferences. If I click on them, nothing happens

Translate
    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Oct 18, 2023 6:26 PM UTC

    Hello @multireflex,

     

    Sorry to hear about this experience. Would you mind trying the following steps and checking if they help:

    - Close all Adobe applications.

    - Navigate to the following folder:
    (Windows) C:\Program Files\Common Files\Adobe\UXP
    (macOS) Macintosh HD/Library/Application Support/Adobe/UXP

    - Rename the UXP folder to UXP.old
    - Relaunch Illustrator

    Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3M5Z3UM) and share your observations.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    Translate
      multireflex
      multireflex
      Inspiring
      Oct 22, 2023 5:40 PM UTC

      ...but I am a MacOS user, and none of these possible solutions I tried and they didn't work. I don't know how to change those NVIDIA preferences or what, my Illustrator f it's a later version than 27.1 open with that black screen and nothing reacts

       

      Translate
      Achmad SyariefAuthorCorrect answer
      Participant
      Mar 27, 2022 12:32 AM UTC

      (Solved)

      After several attempts, the problem is in my NVIDIA Settings. I have to change the preferred graphics processor for Adobe Illustrator to Integrated graphics.

      Translate
      Achmad SyariefAuthor
      Participant
      Feb 10, 2022 5:32 AM UTC

      I saw Illustrator and InDesign OS Support up to Windows 21H1 only, but I used the 21H2 version. Will it affect this problem?

      Translate
      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      Feb 9, 2022 4:33 PM UTC

      Please check out this:

      https://community.adobe.com/t5/illustrator-discussions/blank-home-screen-on-illustrator-2020-on-windows-10/td-p/11210542

       

      It has a link to a thread concerning this issue on the Mac, and also the corresponding folder paths for Windows.

      Translate
      Achmad SyariefAuthor
      Participant
      Feb 10, 2022 4:12 AM UTC

      Yeah i've tried it too, but can't solve this problem

      Translate
      marliton
      Community Expert
      marlitonCommunity Expert
      Community Expert
      Feb 9, 2022 2:49 PM UTC

      Hi. Please try resetting the preferences: https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

       

      Translate
      Marlon Ceballos
      Achmad SyariefAuthor
      Participant
      Feb 9, 2022 3:26 PM UTC

      I've tried it also, but doesn't work

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices