Blank Welcome Page Screen Illustrator 2021/2022

[Achmad Syarief]

Hello, I just re-installing my laptop. I want to install my previous Adobe software like Photoshop, Illustrator, and InDesign. Everything's ok with my photoshop, but there's some bug with my Illustrator and InDesign. The welcome page is only dark grey without any button. I've tried many ways in solved posts but didn't work. How to solve this problem?

[marliton]

Hi. Please try resetting the preferences: https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

[Achmad Syarief]

I've tried it also, but doesn't work

[Monika Gause]

Please check out this:

https://community.adobe.com/t5/illustrator-discussions/blank-home-screen-on-illustrator-2020-on-wind...

It has a link to a thread concerning this issue on the Mac, and also the corresponding folder paths for Windows.

[Achmad Syarief]

Yeah i've tried it too, but can't solve this problem

[Achmad Syarief]

I saw Illustrator and InDesign OS Support up to Windows 21H1 only, but I used the 21H2 version. Will it affect this problem?

[Achmad Syarief · Accepted solution]

(Solved)

After several attempts, the problem is in my NVIDIA Settings. I have to change the preferred graphics processor for Adobe Illustrator to Integrated graphics.