Blurry Zoom in Illustrator

Forum|Forum|2 years ago
January 20, 2024
3 replies
2051 views

Lately when I zoom in and out of the canvas in "View GPU", the view becomes blurry if I use short cut for zoom Cmd+Space. The zoom gives sharp view when the default zoom percentages are used from the zoom panel at the bottom left corner. I work efficiently when using the short cut for zooming in and out, and would love to keep using it if the blur problem is fixed. I didn't have this problem previously. It only started happening in the last few weeks. My Illustrator software is up to date and I'm using macOS Sonoma 14.1.2

Anyone else is having this problem and fixed it?

Correct answer Anubhav M

Hello @Copperblue74,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/49RahWK) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

R

riadhrebei

Participant

Since updating to Illustrator 28.2, I have experienced persistent issues with lagging and pixelation, particularly when heavily zooming in. The problem persists even after updating to 28.3. This can be quite frustrating for users who frequently zoom in on their designs. Have you found a solution to this issue?

E

elif.sAuthor

Participant

I haven't updated my OS or changed any setting but upon reading the help article posted in above comment, I've disabled some fonts and this issue seems to be solved. I had over 200 adobe fonts active on my computer. I uninstalled nearly half of them.

Anubhav M

Community Manager

Hello @elif.s,

Sorry to hear about your experience. Would you mind sharing some more details, like the system config (CPU/GPU/Memory), whether Illustrator behaves this way with all files (and if not, sharing a link to a sample file), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further?

Also, try to run Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

C

Copperblue74

Inspiring

I'm also having this issue! I have a quick snapshot here of my view when I zoom into an area on the artboard. It is blurry/pixelated and remains so for a few minutes before clearing up...though sometimes it never does. Also attached is a snapshot of my system config. I'd never had this problem before until I updated my OS to the new version of Sonoma.

Anubhav M

Correct answer

Community Manager

Hello @Copperblue74,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/49RahWK) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav