BUG ABOUT PATTERN in ILLUSTRATOR CC18

[oliviamauvaiscompte]

Hello, I installed Illustrator CC18 three days ago and since, when I open a file that contained a pattern which was turned, it is unstructured: some larges transparents lines appear in the shape that contained this pattern before (it breaks all my images I open !). And I can't enter any bitmap patterns that I turn (90°) in the color chart window anymore !

Sorry for my english, I am french…and thank you for your help !

[wrensauer]

Hi Olivia,

It's possible that this is an installation issue. Did you create the pattern motif in an older version of Illustrator (CS6?) I opened your file on my computer and, like Ton, I can't replicate the issue. You may also want to try recreating the pattern directly in the 2018 version if you haven't already.

Please try uninstalling CC 2018 and running the CC Cleaner Tool: Use the Creative Cloud Cleaner Tool to solve installation problems

You may also want to try unchecking 'import previous settings and preferences,' before you install again. CC 2018 Illustrator—Don't Import previous settings and preferences

I'm also curious if it may be an OS issue. Have you considered upgrading to Sierra? While El Capitan is supported with CC 2018, you may have better luck with Sierra. Adobe Illustrator system requirements

Let us know if we can help you further.

Best,

Wren

[oliviaCOSNITAPRO]

Bonjour Wrensauer,

Le fichier n'est pas crée sous Illustrator, c'est un fichier Bitmap Photoshop, et si cela venait de lui vous auriez eu le même problème que moi, j'imagine .

Avez vous essayer de l'imprimer? car sur mon Mac book pro, il apparait correctement à l'écran mais il sort avec les grandes barres blanches , les mêmes que ce que j'ai à l'écran sur le Imac…

Je suis repassée sous CC17 car j'avais besoin d'avancer mon travail, du coup je vaisattendre avant de retenter, mais je ferai ce que vous m'avez proposée,

je vous remercie !