Skip to main content
G
greta28592234bwy1
Participant
February 25, 2023
Question

Can not open new file in illustrator for mac, I just installed

  • February 25, 2023
  • 1 reply
  • 1964 views

 This is a screenshot how it looks like straight when I open an Illustrator. 

I hope somebody will help me with it 

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 25, 2023

If you can open the preferences, then there is a quick fix in here: https://community.adobe.com/t5/illustrator-discussions/illustrator-opens-with-blank-window/m-p/9227237 

G
greta28592234bwy1Author
Participant
February 25, 2023

Thanks for your reply. 

I did try to untick but its still the same. 

Do you have any more ideas how I can fix it? 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 1, 2023

This (new user) seems to be the new default Adobe solution for everything, both Mac and PC.

Doesn't this tell the boffins something fundamental is screwed up?


User folders can get corrupted and this is independent from the application you use.

 

BTW: on the 15 year old Mac that I just retired there were 4 user folders that I set up when installing version CS2 because of that very issue. So: it's actually not "the new default". It's just a standard step when debugging a system.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices