Can't change Illustrator version after 2017 update

[vicl77441233]

Hi all,

After my Mac was updated with 2017 Illustrator CC I can no longer change the version in the save dialog.

Is this normal?

How do I send files to someone still using CS6?

thank you for reading

[Doug A Roberts]

are you saying that the drop down list does nothing, or contains no other options?

[vicl77441233]

Yes before I could click and change to all the previous versions of Illustrator. But since the upgrade clicking the box only changes the color and there are no more options like before.

I have tried restarts, and even was checking my trackpad click functions but everything is normal. Except Illustrator.

should I uninstall Illustrator and reinstall it?

[Larry G. Schneider]

Sounds like the next step to find out where the problem is.

[Mike_Gondek]

What happens when you use the down cursor key and the blue line is around Illustrator CC as shown in your pic. You can use tab to get there if needed.

What version Mac OS are you running?

More thorough Reset your preferences.

Quit Illustrator

Finder >> Shift Command G

~/Library/Preferences/Adobe Illustrator 21 Settings/en_US*/Adobe Illustrator Prefs

rename Adobe Illustrator 21 to Adobe Illustrator 21 old

Reset your other preferences

Quit Illustrator

Finder >> Shift Command G

~/Library/Application Support/Adobe/Adobe Illustrator 21/

rename Adobe Illustrator 21 to Adobe Illustrator 21 old

Do you have any third party plug ins or software that affects your system (eg: avast antivirus)

[vicl77441233]

hi guys and thank you for suggestions,

I reset preferences but no luck

I am using a Mac Pro 2010 with latest MacOS SIerra

no third party software or virus except for

Dropbox, Wacom driver, Carbon Copy Cloner, Teamviewer and VNC

here is a video of save box dialog, you can see me clicking it and it just changes to a dark color

also I try tabbing and cursor down but nothing changes,

[vicl77441233]

I just tried deleting both CS6 and CC versions of Illustrator with remove preferences and re download and install

and no luck. Same thing

[Mike_Gondek · Accepted solution]

Have you updated your wacom driver since going to Sierra?

Drivers

[vicl77441233]

updated Wacom driver and problem solved,

I honestly was not expecting a Wacom driver to fix this but thank you to all