When I try to create a new document it gives the message "An unknown error has occurred." Followed by "Can't create a new illustration. The command was cancelled." Why is this happening? How am i supposed to start a project?
When you ask a question you need to provide some basic information
-Forum quick start https://forums.adobe.com/docs/DOC-5601
Mac or Windows, and EXACTLY which version of the operating system?
Recent Mac AND Windows operating systems have been known to cause "odd" problems
Are you using a computer Administrator account with full read/write permission?
Exactly which version of the program do you have that is causing problems?
Start with this option:
Delete Illustrator Preferences:
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator.
You are prompted to delete the current settings.
THX a LOT!!
Thank you so much!