Can't finish previewing. There isn't enough memory. ID = -108

Community Beginner ,
Apr 12, 2012 Apr 12, 2012

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We run CS5.

One of our clients sent us a file that they would like printed.  The file is 1MB in size, and in PDF format - nothing unusual about any of this.  As usual, I saved the file and tried to open it in Illustrator to set up a proof for our customer, and to check and make sure the file is print-ready.  I received the error: "Can't finish previewing.  There isn't enough memory. ID = -108".  I press OK and it opens up a blank file with some crop marks on it.

I've tried finding a solution online, but everyone who has this problem seems to have next to no RAM.  I'm running on a brand new computer with Windows 7, 16GB of RAM and the Intel Core i7 processor.  I didn't think my RAM or cache were the problem, but just to be sure, I shut off the computer, let it sit for a few minutes, and started it up again.  Same problem.

I am able to open the file in Photoshop and Acrobat - but even when I save the file at a lower resolution, and turn it into a jpeg, it still won't open.  I get the same error.

I need to be able to work with this file.  How can I resolve this?

Thanks!

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correct answers 1 Correct answer

Adobe Community Professional , Apr 12, 2012 Apr 12, 2012
Josh,What happens if you create a new document and then try to File>Place the troublesome file in it?

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Adobe Community Professional ,
Apr 12, 2012 Apr 12, 2012

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Josh,

What happens if you create a new document and then try to File>Place the troublesome file in it?

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Community Beginner ,
Apr 12, 2012 Apr 12, 2012

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I tried to File>Place, and it seems like that got it done.  I'm curious to find out why this was happening though.  I'll post a link as soon as I have the opportunity.

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Adobe Community Professional ,
Apr 12, 2012 Apr 12, 2012

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Josh,

I'm curious to find out why this was happening though.

File corruption may be the cause. Placing the file strips it of some wrapping which may be the corrupt part.

When I click the link, I get what seems to be just an HTML page in the browser.

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Community Beginner ,
Apr 12, 2012 Apr 12, 2012

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Interesting.  I've never heard of placing a file until today. I'll have to keep that in mind.  I'm not sure why it's just coming up as an HTML page. Like I said... first time using dropbox.  I'll check it out tomorrow and see if I can figure out what I'm doing wrong.

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Valorous Hero ,
Apr 12, 2012 Apr 12, 2012

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Hi Josh--I was out the remainder of the day and evening.

I don't know whether you have gotten to the bottom of the problem yet. The PDF seems to just consist of an image. It opens and places fine here in everything I have that can do so.

There doesn't seem to be anything extrodinary about the file. It included crop marks, but as far as I can see, there's nothing way out on the artboard, etc., that could indicate there was something weird.

If you would like a file, I can ZIP an AI file and the extracted image--which you can also do from Acrobat as well.

Take care, Mike

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Community Beginner ,
Apr 13, 2012 Apr 13, 2012

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Thanks Mike,

I was able to get it set up in an AI file after I placed the file like Jacob recommended - so I don't think I'll need anything.

Yeah - I didn't see anything extraordinary about the file either, which is why I was so confused.  But I'm glad we got this resolved.

I appreciate it, everyone!

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Adobe Community Professional ,
Apr 12, 2012 Apr 12, 2012

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Can you provide that file for inspection?

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Valorous Hero ,
Apr 12, 2012 Apr 12, 2012

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Josh,

Can you share the file publically? If so, upload it to dropbox.com and provide a link.

If it cannot be shared publically, and you would still like someone to look at the file, you can contact me through the PM and I can provide my email.

Take care, Mike

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Community Beginner ,
Apr 12, 2012 Apr 12, 2012

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http://dl.dropbox.com/u/72971928/2012_04-11__LCHC%20Construction%20Sign.pdf

My first time using dropbox, so I hope this works.

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New Here ,
Jun 05, 2021 Jun 05, 2021

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this happens to me as well. still couldnt find a solution. these adobe products are killing me.

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New Here ,
Jun 21, 2021 Jun 21, 2021

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Same here man :'')
Just Disgusting

Samiul5C05_0-1624265113022.png

 

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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Samiul, Leonardo,

 

Have you tried the File>Place suggestion?

 

Or you can try the kind suggestions given by Ashutosh here:

https://community.adobe.com/t5/illustrator/corrupted-file/m-p/12111732#M279416

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New Here ,
Jun 15, 2022 Jun 15, 2022

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Same here.

A user from our company is having constant issues with this error. It's not specific files, but seems random.

"Can't finish previewing.  There isn't enough memory. ID = -108". 

She's using a Core i7-9700 with 12 gb ram, a Quadro P400 GFX on Windows11 pro.

We tried updating everything, but this keeps happening.

Can someone help?

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