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can't finish previewing

New Here ,
Feb 28, 2023 Feb 28, 2023

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I am getting this when I try to zoom in on artwork. Then it goes to gpu preview. Any suggestions? I am on version 27.2

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Adobe Employee ,
Mar 03, 2023 Mar 03, 2023

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Hello @kylea94639143,

 

We apologize for the inconvenience you've been facing. Could you please share a sample file and a screen recording of the issue you're encountering? This will help us better understand the problem and provide you with an appropriate solution.

 

Looking forward to your response.

 

Thanks,

Anubhav

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