Can't move illustrator window on mac ventura

[agatab5527235]

Hi,

I can't move my illustrator window, whenever i click on top bar to move it it shows window of a programe that is underneath it on my desktop. I reinstalled illustrator but it helped for like a second and then it happened again. 

I've updated my mac to ventura and I think it has sth to do with it. Anyone with similar issue?

(video in the attachment)

[silk-m]

Does "updating Ventura" mean updating to macOS Ventura 13.6.1.
Or is it about updating to macOS Sonoma.
You may find similar issues if you update to macOS Sonoma.

[ercee89857529]

Sorry guys, my bad - it´s not Ventura it is Sonoma 14.1. 
I have a Mac Pro 2019 with 2,5 ghz 28 Core Xeon / 256 GB Ram / AMD Radeon Pro Vega 2 w. 32GB Ram.
Illustrator, and actually all other CC Products are up to date.

[ercee89857529]

And here is a screencap of my issue:

[Anshul_Saini · Accepted solution]

Hello All,

Thank you for your patience with this issue. We've been actively working on a possible fix, and we've just released the latest Beta build (version 28.1.87). Could you please give it a try and let us know if the problem is resolved with this version? Your feedback will help us ensure a smoother experience for you. Thanks for your understanding and cooperation!

Best,

Anshul Saini

#Marking it correct to highlight & notify you all.

[ercee89857529]

Hey @Anshul_Saini ,

thanks for your support. I can say that my issue hasn´t been solved with this version. Same behaviour as in the screencap above. As soon as I combine floating windows together, something gets buggy and it simply clicks through it.

Sorry 😞 

[Anshul_Saini]

Thank you for checking @ercee89857529, and I appreciate your feedback. It's important for us to know your experience. Could you please share a screenshot of the About Illustrator dialog to confirm that you are indeed running the Beta version 28.1.87? This will help us ensure we're addressing the issue with the correct version. Your assistance is highly valuable in resolving this matter.

Best,

Anshul Saini

[ercee89857529]

Sure,

here you go 🙂 

[Anshul_Saini]

Thanks for sharing the screenshot, @ercee89857529.

It is possible you are facing another issue related to the macOS Sonoma update that may cause similar problems. Could you please check this post (https://community.adobe.com/t5/illustrator-discussions/unable-to-use-toolbar-in-illustrator-after-so...) and see if it aligns with your experience? Your feedback is valuable, and it will help us identify and address the issue effectively. Thank you for your patience and cooperation.

best,

Anshul Saini

[leon12345ss]

Mac Studio, Ventura 13.4. 

For some reason, sometimes it stops doing it for a short time and then it does it again as I try to move the Illustrator window, it goes behind other windows.

[Anshul_Saini]

Hi @leon12345ss,

Thanks for reaching out and sharing details & your experience. Would you mind installing the latest Beta build (version 28.1.87) & giving it a try and let us know if the problem is resolved with this version? Your feedback will help us ensure a smoother experience for you. Thanks for your understanding and cooperation!

best,

Anshul

[richardw59677702]

The latest Illustrator Beta (28.2.58) still does it under Ventura so not a solution. I gather Illustrator is still not verified as working under Sonoma so won't be upgrading the OS until it is.

[Anshul_Saini]

Hi @richardw59677702,

I understand that you're experiencing an issue where you can't move the Illustrator window on your Mac running Ventura. I appreciate your patience with this matter.

It's unfortunate that the problem persists even in the latest Illustrator Beta (28.2.58), and I understand your decision to hold off on upgrading the OS until Illustrator is verified to work seamlessly under Sonoma.

The product team is actively working on this issue, and they've logged the bug with Apple. Your patience and cooperation are much appreciated. Feel free to reach out if you have any more questions or if there's anything else I can assist you with. Thank you!

Best,

Anshul Saini

[garashi]

As of March 17, 2024

Mac OS Ventura 13.6

Illiustrator 28.3

Photoshop 25.51

The problem is not solved, nothing changes.

A friend of mine told me that this is also happening on his Mac OS Sonoma.

This problem does not reproduce in inDesign or XD.

[Ton Frederiks]

Did you try if updating Ventura to 13.6.5 helps?

[garashi]

No, I haven't tried it yet. Did you solve the problem with Ventura to 13.6.5?

[Ton Frederiks]

I did not have the problem with 13.6.4 and 13.6.5, just saw that you were running an older version.

[garashi]

I see. Have you experienced this issue with versions prior to 13.3? Did you solve the problem by updating to 13.4?

[Ton Frederiks]

I have this machine only recently, with 13.6.4 installed.

[garashi]

I have installed Mac OS 13.6.5. However, the phenomenon continues to reoccur.

[Ton Frederiks]

Maybe @Anshul_Saini has some ideas?

[lynney26645481]

Under "window" check "application frame"

[leon12345ss]

Did anyone find a fix for this issue?

[richardw59677702]

Unfortunately not. Both Illustrator and Photoshop have been doing this for two years now and Adobe have marked this thread as having an answer so I don't think they are actively trying to solve the issue. I'm now seriously considering jumping to Affinity as I find this issue so annoying to work with on a daily basis.

[scottg10052481]

Not sure why Adobe think this problem has been rectified, nothing has changed, please respond with a fix?

[leon12345ss]

I finally fixed the problem:

In Illustartor "Settings" go to "Devises" (the last on the list) and uncheck the "Enable Wacom"

You have to quit Illustrator after that for the change to be applied.

It seems to have fixed this issue for me.