Can't open file .obj using cineware plugin in Illustrator

[truong1610]

Can someone help me to fix a problem when I use 3D cineware on illustrator, and place a 3d model into illustrator. It couldn't open as the 3d model as i wanted. It appear as an Import text window. And when I open the same file .obj on 3dviewer, it opened properly. 

{Renamed by MOD}

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. I'd recommend contacting the Maxon for this issue.
You may also try uninstalling and reinstalling the plugin to see if it helps.

Regards,

Ashutosh

[BrenHolleyGrx]

Hello, any luck on figuring it out? I'm having the same problem.

[Anshul_Saini]

Hi @BrenHolleyGrx,

Sorry to hear about that. I would like to know if you have tried uninstalling and reinstalling the plugin or contacting Maxon for this issue, as @Ashutosh_Mishra suggested above? If you are getting a "Text Import Options" dialog box while opening it, the file is most likely corrupted/ damaged, and it is not recoverable.

Thanks & Regards,

Anshul Saini