can't open illustrator

[default7pic1qtn2ykm]

When I try open Illustrator version 26.0.1 or version 25.4.1, I can't see anything. according to windows task manger the program is running but nothing is showing up on my screen or taskbar. I have try uninstalling Illustrator but it is still not opening.

[default7pic1qtn2ykm · Accepted solution]

Working now after updating to windows 11

[Hossam Eldin_Ibrahim9690]

my plan included illustrator but when I open the app asks me for payment

[Anubhav M · Accepted solution]

Hello @Hossam Eldin_Ibrahim9690,

I am sorry to hear about your experience. Would you mind trying the suggestions in this help article (https://adobe.ly/3zerrki) and letting us know if they help?

Looking forward to hearing from you.

Thanks,

Anubhav